Shift Leader

Potbelly (Potbelly Corporate) • Washington, DC

11d • $21 - $21

About The Position

Potbelly Sandwich Shop is seeking a friendly, outgoing Shift Leader to lead shifts in a fast-paced restaurant environment. The Shift Leader models Potbelly values and manages and develops associates to deliver outstanding product quality and customer service, build sales, and control costs. The listed pay range is $20.75 to $21.25, plus digital tips; tip earnings are not guaranteed. The application deadline is December 8, 2026, although the posting may close earlier if a suitable candidate is selected.

Requirements

• Be at least 18 years of age.
• Meet all state food-safety requirements and pass and obtain a Food Safety Certification. After two unsuccessful attempts, candidates will no longer be eligible for the Shift Leader role.
• Have a friendly, customer-first mindset and be able to thrive in a fast-paced, energetic environment.
• Have strong written and verbal communication skills.
• Be comfortable problem-solving.
• Be comfortable working in a bustling kitchen environment.
• Be able to manage potential allergens, including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
• Be able to stand or walk for 8–9 hours or as needed.
• Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Illinois employees must become food-safety certified within 30 days of employment.

Nice To Haves

• At least one year of supervisory experience in a restaurant or retail environment is preferred.
• Knife skills are a plus.

Responsibilities

• Lead team members during shifts, assign tasks efficiently, and provide feedback.
• Ensure security procedures are followed.
• Ensure back-of-the-house procedural standards are met.
• Count drawers and follow daily cash-handling procedures.
• Prepare quality finished products, including sandwiches, salads, soups, cookies, and ice cream, efficiently.
• Comply with food, cleanliness, and safety standards.
• Restock the food line, chips, and cooler.
• Clean tables, counters, floors, bathrooms, the kitchen, and utensils, and take out trash.
• Operate the cash register and handle, balance, and account for cash according to procedures.
• Effectively handle customer complaints and issues.
• Perform other duties as assigned.

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• Domestic partnership benefits
• Paid parental leave
• FSA and HSA with employer contribution
• Commuter benefit program
• Retirement savings 401(k) with company match
• Employee assistance program
• Paid time off
• Discount program
• Flexible work schedule
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed