Shift Leader

Quality Brand Group•Rowlett, TX

10d

About The Position

Shift Leaders manage the processes and people needed to deliver a great guest experience during their assigned shift. They oversee product preparation according to operational and quality standards and manage store-team service. They provide leadership, direction, and coaching to Crew Members; assign crew positions; set expectations; motivate team members; and provide timely feedback to correct deficiencies or recognize success. The role also involves maintaining a positive team environment and operational excellence. Shift Leaders help ensure that guests are satisfied, products meet brand and franchise standards, and the restaurant follows applicable safety, food safety, sanitation, cleanliness, and security procedures. They may support Crew Member training as directed by the General Manager or Assistant Manager and report equipment issues and performance feedback to the General Manager.

Requirements

Fluent spoken and written English.
Math and writing skills.
Restaurant, retail, or supervisory experience is preferred.
Ability to anticipate and understand guest needs and exceed expectations.
Ability to set compelling targets and deliver on commitments.
Ability to make sound decisions based on analysis, experience, and judgment.
Ability to build effective teams by placing people appropriately, enabling decision-making, and celebrating team success.
Physically and mentally capable of learning to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds and perform motions involving pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Nice To Haves

Restaurant, retail, or supervisory experience.

Responsibilities

Arrive on time to prepare for the scheduled shift.
Treat team members and guests with respect and dignity, and follow the store’s communication guidelines.
Communicate responsibilities to employees throughout the shift, provide respectful feedback, and recognize achievements.
Deploy team members appropriately to meet guest needs and service standards.
Support Crew Member training as directed by the General Manager or Assistant Manager.
Communicate shift goals and hold team members accountable for performance.
Promote a sense of urgency among Crew Members to satisfy guests and resolve problems.
Reinforce the use of systems, tools, and procedures, taking appropriate steps to correct deficiencies.
Monitor team performance to ensure quality, service, and cleanliness standards are met.
Ensure restaurant standards and marketing initiatives are executed during the shift.
Follow systems and processes to control labor costs, food costs, and cash.
Monitor compliance with policies and procedures related to cleanliness, food safety, restaurant safety, and security.
Report equipment issues and provide Crew Member performance feedback to the General Manager; discuss other restaurant opportunities with the General Manager.
Comply with restaurant, brand, and franchisee policies; respond positively to coaching and feedback; and remain accountable for shift responsibilities.
Learn and become capable of executing multiple tasks.
Prioritize guest satisfaction, respond to guest needs, and resolve problems with urgency.
Follow brand and Quality Brand Group standards and systems to deliver quality food and beverages.
Follow safety, food safety, and sanitation guidelines, including applicable laws.
Maintain a clean and neat work environment, including stocking, removing trash and cardboard, and thoroughly cleaning guest areas and restrooms as directed.
Adhere to uniform standards, including wearing a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.