Shift Leader

Bagel Brands•Minneapolis, MN

13d•Onsite

About The Position

The Shift Leader is responsible for the overall leadership and direction of the coffeehouse in partnership with the General Manager or Assistant General Manager. During each shift, the Shift Leader ensures the team understands brand standards, expectations, products, cleanliness, new directives, and guest connections. The role includes leading the team as Manager on Duty, maintaining an engaging and well-run coffeehouse, supporting guest service, and ensuring operational standards are followed. Shift Leaders coach and train Team Members, handle administrative responsibilities such as bank deposits, inventory, and product orders, and take ownership of shift handoffs. They are expected to arrive prepared and on time and to maintain flexible availability as business needs change. The position’s physical demands include reaching, lifting up to 50 pounds, sitting and standing for 4 to 8 hours, bending, and moving intermittently during working hours; these demands may be met with or without reasonable accommodation.

Requirements

At least 6 months of experience in a leadership role, or appropriate training and approval to take on Shift Leader responsibilities.
Must be at least 18 years of age.
Must maintain flexible availability; different days, times, or shifts may be required as business and operational needs change.

Nice To Haves

High school diploma or GED equivalent.

Responsibilities

Demonstrate mastery of every Team Member responsibility with confidence, enthusiasm, and excellence.
Lead shifts with an unwavering commitment to keeping the team engaged, maintaining positive energy, and keeping the shift on track.
Optimize product sales while managing waste and maintaining an inviting, well-executed coffeehouse environment.
Understand the day’s deployment and team roles, and communicate clearly on the floor to keep the shift moving.
Anticipate the team’s needs and competing shift priorities, and delegate objectives and tasks accordingly.
Take ownership of the current shift and ensure a smooth handoff to the next shift.
Ensure the team follows standard operating procedures and Caribou’s standards for quality, cash handling, and store safety and security.
Coach and train Team Members in the moment on role responsibilities, product knowledge, promotions, recipe preparation, and guest-request adjustments.
Complete administrative tasks promptly and with integrity, including bank deposits, inventory, and product orders.
Develop Team Members by providing coaching and feedback in the moment.
Demonstrate the company’s Core Values: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Make decisions as Manager on Duty and remain resilient and calm under pressure.
Build an inclusive culture, lead with humility, curiosity, and heart, and take ownership of personal growth and impact on others.
Train new Team Members on role responsibilities, product knowledge, and promotional items.
Arrive on time for every scheduled shift, prepared to contribute to the team’s success.