Shift Leader

Potbelly (Potbelly Corporate) • Bradenton, FL

13d • $17 - $18

About The Position

A Shift Leader leads according to Potbelly values and manages and develops associates during a shift. The role is responsible for helping the team deliver outstanding product quality and customer service, build sales, and control costs. Shift Leaders also support daily restaurant operations, including food preparation, cash handling, cleanliness, and safety.

Requirements

• Must be at least 18 years of age.
• Must meet all state Food Safety requirements and pass and obtain a Food Safety Certification. After two unsuccessful attempts to pass, candidates are no longer eligible for the Shift Leader role.
• Must have a friendly, customer-first mindset and be able to thrive in a fast-paced, energetic environment.
• Must have strong written and verbal communication skills.
• Must enjoy problem-solving.
• Must be comfortable working in a bustling kitchen environment.
• Must be able to manage potential allergens, including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
• Must be able to stand or walk for 8–9 hours or as needed.
• Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Illinois employees must become food safety certified within 30 days of employment.

Nice To Haves

• At least 1 year of supervisory experience in a restaurant or retail environment is preferred.
• Knife skills are a plus.

Responsibilities

• Lead team members during shifts, assign tasks efficiently, and provide feedback.
• Ensure all security procedures are followed.
• Ensure back-of-the-house procedural standards are met.
• Count drawers and follow proper daily cash-handling procedures.
• Prepare quality finished products, including sandwiches, salads, soups, cookies, and ice cream, efficiently.
• Comply with food, cleanliness, and safety health standards.
• Restock the food line, chips, and cooler.
• Clean tables, counters, floors, bathrooms, kitchen, and utensils, and take out trash.
• Operate the cash register, handle and balance cash, and follow cash-handling procedures.
• Effectively handle customer complaints and issues.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Domestic partnership benefits
• Paid parental leave
• FSA and HSA with employer contribution
• Commuter benefit program
• 401(k) retirement savings plan with company match
• Employee Assistance Program
• Paid time off
• Discount program
• Flexible work schedule
• Career growth opportunities
• Competitive pay of $17.25–$17.75 plus digital tips; tip earnings are not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed