Shift Leader

Bagel Brands•Bismarck, ND

12d•Onsite

About The Position

The Shift Leader provides leadership and direction for the coffeehouse during a shift in partnership with the General Manager or Assistant General Manager. The role ensures the team understands brand standards, expectations, products, cleanliness, new directives, and guest connections. The Shift Leader takes ownership as Manager on Duty, keeps the team engaged and the shift on track, and supports a positive, inclusive coffeehouse experience. Duties may change, and the description is not all-inclusive.

Requirements

At least 6 months of experience in a leadership role, or proper training and approval to take on Shift Leader responsibilities.
Must be at least 18 years of age.
Maintain flexible availability; may be required to work different days, times, or shifts as business and operational needs change.

Nice To Haves

High school diploma or GED equivalent.

Responsibilities

Demonstrate mastery of Team Member responsibilities with confidence, enthusiasm, and excellence.
Lead shifts by keeping the team engaged, maintaining positive energy, and keeping operations on track.
Optimize product sales, manage waste, and maintain an inviting, well-executed coffeehouse environment.
Understand the day’s deployment and assigned roles, and communicate clearly on the floor.
Anticipate team needs and competing priorities, then delegate objectives and tasks accordingly.
Take ownership of the current shift and ensure a smooth hand-off to the next shift.
Ensure the team follows standard operating procedures and Caribou’s quality, cash-handling, store-safety, and security standards.
Coach and train team members in role responsibilities, product knowledge, promotions, and recipe preparation, including adjustments for guest requests.
Complete administrative tasks with integrity and follow-through, including bank deposits, inventory, and product orders.
Develop Team Members through timely coaching and feedback.
Bring the company’s Core Values to work: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Make decisions as Manager on Duty and remain resilient and calm under pressure.
Build an inclusive culture, lead with humility, curiosity, and heart, and take ownership of personal growth and impact on others.
Train new team members on role responsibilities, product knowledge, and promotional items.
Arrive on time for scheduled shifts, prepared to contribute to the team’s success.