Shift Leader

Habit Burger & Grill•Towson, MD

10d•Onsite

About The Position

As Shift Leader at Habit Burger & Grill, you will oversee front-of-house (FOH) and back-of-house (BOH) functions to ensure smooth restaurant shifts and an exceptional guest experience. You will work closely with the management team to manage food and labor costs, meet sales goals and other targets, and ensure health and safety standards are followed. The role includes leading and supporting team members, maintaining restaurant operations, and assisting in FOH and BOH positions as business needs require. Habit Burger & Grill describes its culture as people-first, with hands-on training, ongoing support, opportunities for career advancement, and a promote-from-within approach. This job operates in a kitchen environment with exposure to heat, steam, fire, and noise. The position requires a flexible full-time schedule based on restaurant needs and occasional travel for meetings, conferences, and training.

Requirements

Strong knowledge of commonly used restaurant concepts, practices, and procedures.
Ability to read, write, and communicate effectively in English.
Basic math skills and computer competency.
Customer-service-focused and oriented.
Strong problem-solving and conflict-resolution skills.
Demonstrated leadership qualities and professionalism.
Food Manager Certification and/or ServSafe Manager Certificate required.
Ability to work a flexible full-time schedule based on restaurant needs.
Ability to travel occasionally for meetings, conferences, and training.
Able to reach, bend, and stoop; frequently lift up to 40 pounds and have the ability to lift up to 55 pounds.
Able to stand for long periods of time.
Ability to perform repetitive-motion tasks.
Manual dexterity, auditory and visual skills, and ability to follow written and oral instructions and procedures.

Nice To Haves

One year of experience in a related food service management position, or two years of experience in another food service position; experience is preferred.
High school degree or equivalent preferred.

Responsibilities

Greet and interact with guests in a polite and friendly manner.
Handle guests’ requests and complaints.
Assist in recruiting and hiring FOH staff.
Train and develop FOH staff to meet customer service standards.
Ensure Team Members comply with established personal safety, food safety, sanitation, personal hygiene, appearance, and uniform standards.
Oversee daily operations of a restaurant shift.
Increase sales by ensuring guest satisfaction and prompt problem resolution.
Ensure food quality and availability.
Maintain cleanliness, organization, and stocking in all areas of the restaurant.
Supervise and assist with opening and closing the restaurant using checklists.
Prepare deposits and reconcile cash drawers and the safe from previous shifts.
Assist in FOH and BOH positions as required by business needs.
Control food and labor costs to optimize profits.
Monitor adherence to applicable labor laws.
Complete other projects or duties assigned by the General Manager.