Shift Leader

Bagel Brands•Minnetonka, MN

13d•Onsite

About The Position

The Shift Leader is responsible for the overall leadership and direction of the coffeehouse in partnership with the General Manager or Assistant General Manager. During each shift, the Shift Leader ensures the team understands brand standards, expectations, products, cleanliness, new directives, and guest connections. The role includes leading and supporting the team, maintaining an inviting and well-executed coffeehouse, and taking ownership of decisions as Manager on Duty. Shift Leaders help create day-making experiences by bringing Caribou Coffee’s Core Values to life, developing Team Members, and building an inclusive culture. They are expected to arrive prepared and on time for every scheduled shift and maintain flexible availability to support changing business and operational needs. The position’s physical demands include reaching, lifting up to 50 pounds, sitting and standing for 4 to 8 hours, bending, and moving intermittently during working hours; these demands may be met with or without reasonable accommodation.

Requirements

At least 6 months of experience in a leadership role, or proper training and approval to take on Shift Leader responsibilities.
Must be at least 18 years of age.
Must maintain flexible availability and may be required to work different days, times, or shifts as business and operational needs change.

Nice To Haves

High school diploma or GED equivalent.

Responsibilities

Demonstrate mastery of every Team Member responsibility with confidence, enthusiasm, and excellence.
Lead shifts with an unwavering commitment to Make Fun Happen, keeping the team engaged, energy high, and the shift on track.
Optimize product sales while managing waste and maintaining an inviting, well-executed coffeehouse environment.
Understand the day’s deployment and assigned roles, and communicate clearly on the floor to keep the shift moving.
Anticipate team needs and competing shift priorities, then delegate objectives and tasks accordingly.
Take ownership of the current shift and ensure a smooth hand-off to the next shift.
Ensure the team follows standard operating procedures and Caribou standards for quality, cash handling, store safety, and security.
Coach and train the team in the moment on role responsibilities, product knowledge, promotions, and recipe preparation, including adjustments for guest requests.
Complete administrative tasks accurately and promptly, including bank deposits, inventory, and product orders.
Develop Team Members by providing coaching and feedback in the moment.
Bring the Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Make decisions as Manager on Duty while remaining resilient and calm under pressure.
Lead with humility, curiosity, and heart; build an inclusive culture on every shift and take ownership of personal growth and impact on others.
Train new team members on role responsibilities, product knowledge, and promotional items.
Arrive on time for every scheduled shift, prepared to contribute to the team’s success.