Shift Leader

Quality Brand Group•Richardson, TX

11d

About The Position

Shift Leaders manage the people and processes needed to provide a great guest experience during their assigned shift. They oversee product preparation according to operational and quality standards and manage the store team’s service. They provide leadership, direction, and coaching to Crew Members by assigning positions, setting expectations, motivating the team, and giving timely feedback to correct deficiencies or recognize success. The role also involves maintaining a positive team environment and operational excellence. Shift Leaders deploy and support Crew Members, monitor performance and standards, follow procedures for controlling labor, food, and cash costs, and help ensure compliance with cleanliness, food safety, restaurant safety, and security policies. They respond to guest needs, resolve problems, maintain clean and stocked work areas, and follow brand and franchisee standards.

Requirements

Must be able to fluently speak and read English.
Math and writing skills.
Guest focus: anticipate and understand guests’ needs and exceed their expectations.
Passion for results: set compelling targets and deliver on commitments.
Problem-solving and decision-making ability, including making sound decisions based on analysis, experience, and judgment.
Ability to build effective teams by placing people appropriately, enabling decision-making, and celebrating team success.
Physical and mental capability to learn to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds and perform pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Nice To Haves

Restaurant, retail, or supervisory experience.

Responsibilities

Arrive on time to prepare for scheduled shifts.
Treat team members and guests with respect and dignity, and follow the store’s communication guidelines.
Communicate responsibilities, provide feedback, recognize achievements, and guide employees into and out of positions during each shift.
Deploy team members appropriately to meet guest needs and service standards.
Support Crew Member training as directed by the General Manager or Assistant Manager.
Communicate goals and hold team members accountable for shift performance.
Promote urgency in responding to guest needs and resolving problems.
Reinforce systems, tools, and procedures, and take steps to correct deficiencies.
Monitor team performance to ensure quality, service, and cleanliness standards are met.
Ensure restaurant standards and marketing initiatives are properly executed during the shift.
Follow systems and processes to control labor costs, food costs, and cash.
Monitor compliance with cleanliness, food safety, restaurant safety, and security policies and procedures.
Report equipment issues and provide Crew Member performance feedback and other restaurant-related observations to the General Manager.
Comply with restaurant, brand, and franchisee policies; respond constructively to coaching and feedback; and remain accountable for shift responsibilities.
Learn and become capable of performing multiple tasks.
Prioritize guest satisfaction, respond to individual guest needs, and resolve problems promptly.
Prepare and serve quality food and beverages according to brand and franchisee standards and systems.
Follow safety, food safety, sanitation guidelines, and applicable laws.
Maintain a clean and neat work environment, including stocking, removing trash and cardboard, and cleaning guest areas and restrooms as directed.
Follow uniform standards, including wearing a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.