Shift Leader

Pizza Venture of San Antonio•Live Oak, TX

11d

About The Position

Supervise restaurant shifts and/or work areas to ensure high-quality products and customer service, restaurant profitability, and execution of company policies, procedures, programs, and systems. Ensure compliance with federal, state, and local laws and ethical business practices. The role requires the ability to perform the duties of all restaurant positions, including pizza delivery, and to lead a team during a shift without supervision. This is a non-exempt, hourly position.

Requirements

High school diploma or GED.
Successful and stable employment history.
Cash management skills.
Must be at least 18 years of age.
Must have reliable transportation.
Must be able to work long hours, scheduled or unscheduled, including nights, weekends, and emergencies.
Ability to perform the job duties of all restaurant positions, including pizza delivery.
Ability to lead a team during a shift without supervision.
Bilingual ability in certain markets.
Ability to use phones, computers, and copiers.
Physical ability to use hands repetitively; stand for prolonged periods; walk; grasp firmly and lightly; use fine finger dexterity; frequently bend, twist, reach above shoulder level, crouch or stoop, kneel, use feet repetitively, move the head and neck, and lift or move up to 50 pounds; and occasionally sit, climb, balance, push or pull, and lift or move over 51 pounds.
Ability to work outdoors in various temperatures and in a noisy environment, near moving mechanical parts, dangerous equipment or sharp tools, and fumes, odors, dust, or toxic chemicals.

Responsibilities

Demonstrate strong restaurant operations skills, prepare quality products, and ensure orders meet Papa John's standards and accurately reflect customer requests.
Respond promptly and professionally to customer concerns; solicit and share feedback and use it to improve operations and build brand loyalty.
Communicate, train, and promote quality standards using available resources, including the Operations Manual and Team Member Handbook.
Supervise the restaurant team, maintain shift staffing levels based on projected sales, train team members, enforce uniform and appearance standards, and coach for improved performance.
Build a customer-focused, energetic, and cooperative team environment.
Contribute to sales goals through prompt, friendly service, product training, and sales execution.
Contribute to profit goals by staying within company guidelines and targets and accurately using the PROFIT System.
Perform cash management duties.
Assist with inventory management using company systems and guidelines to minimize loss.
Protect company assets by keeping the restaurant clean, safe, and organized and ensuring compliance with safety and security standards.