Shift Leader 707
WhiteWater Express Car Wash•Macomb Township, MI
•$17 - $19
About The Position
At WhiteWater Express, team members are leaders within a company built on respect, communication, and a passion for people. The company believes personal growth is key to organizational success. The Shift Leader assists with overseeing each shift, ensuring team members understand and can perform their daily duties, and helping management complete incident reports and equipment maintenance, repairs, and reporting.
Requirements
- Strong team player with leadership abilities to guide and support colleagues.
- Comfortable working outdoors in all weather conditions, including evenings and weekends.
- Physically capable of lifting up to 50 pounds and standing or moving for extended periods.
- Detail-oriented, with a focus on high-quality service and safety standards.
- Ability to foster a welcoming, fun, customer-focused environment that supports business and team success.
- Adherence to safety protocols, including proper handling of chemicals according to safety guidelines.
- Must successfully pass a background check.
Responsibilities
- Foster a team-oriented environment where employees feel empowered to take initiative and lead.
- Support team growth and leadership development while cultivating a positive, customer-focused workplace.
- Address and resolve concerns, including completing incident reports, to support a seamless experience.
- Monitor and adjust equipment, wash package functions, and tunnel performance to optimize efficiency.
- Uphold company policies, enforce safety protocols, and ensure employees complete required safety training.
- Provide customers with information about wash products, packages, wash books, and membership plans.
- Assist customers with membership account updates and issue resolution.
- Oversee store opening and closing procedures and ensure tasks are completed correctly.
- Learn car wash chemistry and product interactions and understand their impact on wash quality.
- Identify and resolve wash quality issues caused by chemical imbalances or other factors.
- Communicate improvement opportunities for the location, team, and company to management.
- Administer customer feedback surveys during each shift to maintain high service standards.
- Assist management with equipment maintenance, repairs, and reporting.
Benefits
- Competitive compensation with base pay and bonus potential
- Comprehensive medical, dental, and vision benefits
- Paid time off in addition to company-paid holidays
- 401(k) retirement plan with company match
- Company-paid life insurance
- Pathways to advancement
- Free weekly car washes
- Professional development and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
