Shift Leader - Colorado Springs Region

Quality Brand Group • Peyton, CO

5d

About The Position

Shift Leaders manage the people and processes needed to provide a friendly, high-quality guest experience during their assigned shift. They oversee product preparation and service according to operational and quality standards, and provide leadership, direction, and coaching to Crew Members. They assign positions, set expectations, motivate team members, and provide timely feedback to address deficiencies or recognize success.

The role supports a positive team environment and operational excellence by deploying staff appropriately, monitoring performance and standards, supporting training, and helping control labor, food, and cash costs. Shift Leaders also respond to guest needs, maintain a clean and safe restaurant, and follow applicable brand, franchisee, food-safety, and sanitation requirements. The position is hourly and pays $16.00 to $18.00 per hour. Paid sick leave is provided in compliance with Colorado law, and Shift Leader PTO accrues. Additional benefits may be available to employees who meet the stated minimum-hours requirement during a 12-month measurement period.

Requirements

• Must be able to fluently speak and read English.
• Math and writing skills.
• Guest focus: anticipate and understand guests’ needs and exceed expectations.
• Passion for results: set compelling targets and deliver on commitments.
• Problem solving and decision making: make sound decisions based on analysis, experience, and judgment.
• Building effective teams: place people appropriately, enable decision-making, and celebrate success as a team.
• Must be physically and mentally capable of learning to operate standard restaurant equipment; minimum age requirements may apply.
• Must be able to lift 30 to 50 pounds and perform motions involving pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Nice To Haves

• Restaurant, retail, or supervisory experience is preferred.

Responsibilities

• Arrive on time to prepare for scheduled shifts.
• Treat team members and guests with respect and dignity and follow the store’s communication guidelines.
• Communicate shift responsibilities, provide feedback, and recognize team members’ achievements respectfully.
• Deploy team members to meet guest needs and service standards throughout the shift.
• Support Crew Member training as directed by the General Manager or Assistant Manager.
• Communicate goals and hold team members accountable for performance during the shift.
• Promote a sense of urgency to satisfy guest needs and resolve problems.
• Reinforce use of systems, tools, and procedures, and take appropriate steps to correct deficiencies.
• Monitor team performance to ensure quality, service, and cleanliness standards are met.
• Ensure restaurant standards and marketing initiatives are executed during the shift.
• Follow systems and processes to control labor costs, food costs, and cash.
• Monitor compliance with cleanliness, food safety, restaurant safety, and security policies and procedures.
• Report equipment issues, provide Crew Member performance feedback, and discuss restaurant opportunities with the General Manager.
• Comply with restaurant, brand, and franchisee policies; respond positively to coaching and feedback; and remain accountable for assigned shift responsibilities.
• Learn and perform multiple tasks.
• Prioritize guest satisfaction, respond to guest needs, and resolve problems promptly.
• Prepare and serve quality food and beverages according to brand and franchisee standards and systems.
• Follow safety, food-safety, and sanitation guidelines, including applicable laws.
• Maintain a clean and neat work environment, including stocking, removing trash and cardboard, and cleaning guest areas and restrooms as directed.
• Follow uniform standards: wear a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.

Benefits

• Paid sick leave in compliance with Colorado’s Healthy Families and Workplaces Act (HFWA).
• Accruing Shift Leader PTO.
• May be eligible for medical, dental, vision, prescription, and healthcare and dependent-care Flexible Spending Accounts (FSA) if minimum hours are worked during a 12-month measurement period, as specified under the ACA.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed