Shift Leader - Colorado Springs Region

Quality Brand Group • Colorado Springs, CO

5d

About The Position

Shift Leaders manage the people and processes needed to deliver a friendly guest experience during their assigned shifts. They oversee product preparation according to operational and quality standards, manage service, and provide leadership, direction, and coaching to Crew Members. They assign positions, set expectations, motivate team members, and provide timely feedback to address deficiencies and recognize success.

The role includes supporting training, deploying team members to meet guest needs, monitoring quality, service, cleanliness, food safety, and safety standards, and ensuring restaurant standards and marketing initiatives are carried out. Shift Leaders help control labor, food, and cash costs; respond to guest concerns; maintain clean and stocked work areas; and communicate equipment issues, employee feedback, and other opportunities to the General Manager. They must follow restaurant, brand, franchisee, and applicable safety policies and procedures.

This is an hourly position paying $16.00 to $18.00 per hour. Benefits include paid sick leave in compliance with Colorado’s Healthy Families and Workplaces Act and accrued Shift Leader PTO. Medical, dental, vision, prescription, and healthcare and dependent care flexible spending accounts may be available to employees who meet the stated minimum-hours requirement during a 12-month measurement period.

Requirements

• Must be able to fluently speak and read English.
• Math and writing skills.
• Must be physically and mentally capable of learning to operate standard restaurant equipment; minimum age requirements may apply.
• Must be able to lift 30 to 50 pounds and perform motions involving pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.
• Guest focus: anticipate and understand guests’ needs and exceed their expectations.
• Passion for results: set compelling targets and deliver on commitments.
• Problem solving and decision making: make good decisions based on analysis, experience, and judgment.
• Building effective teams: place people effectively, enable decisions, and celebrate team success.

Nice To Haves

• Restaurant, retail, or supervisory experience preferred.

Responsibilities

• Arrive in a timely manner to prepare for scheduled shifts.
• Treat team members and guests with respect and dignity and follow the store’s communication guidelines.
• Communicate responsibilities, provide feedback, recognize achievements, and move team members into and out of positions during each shift.
• Deploy team members appropriately to meet guest needs and service standards.
• Support Crew Member training as directed by the General Manager or Assistant Manager.
• Communicate goals and hold team members accountable for shift performance.
• Promote urgency among Crew Members to satisfy guest needs and resolve problems.
• Reinforce systems, tools, and procedures, taking appropriate steps to correct deficiencies.
• Monitor team performance to ensure quality, service, and cleanliness standards are met.
• Ensure restaurant standards and marketing initiatives are executed during the shift.
• Follow systems and processes to control labor costs, food costs, and cash.
• Monitor compliance with cleanliness, food safety, restaurant safety, and security policies and procedures.
• Report equipment issues, provide Crew Member performance feedback, and discuss restaurant opportunities with the General Manager.
• Comply with restaurant, brand, and franchisee policies; respond positively to coaching and feedback; and remain accountable for assigned shift responsibilities.
• Learn and demonstrate capability in multiple tasks.
• Prioritize guest satisfaction, respond to guest needs, and resolve problems with urgency.
• Prepare and serve quality food and beverages according to brand and franchisee standards and systems.
• Follow safety, food safety, sanitation guidelines, and applicable laws.
• Maintain a clean and neat work environment, including stocking, removing trash and cardboard, and cleaning guest areas and restrooms as directed.
• Follow uniform standards, including wearing a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.

Benefits

• Paid sick leave in compliance with Colorado’s Healthy Families and Workplaces Act (HFWA).
• Accrues Shift Leader PTO.
• May be eligible for medical, dental, vision, prescription, and healthcare and dependent care Flexible Spending Accounts (FSA) if minimum hours are worked during a 12-month measurement period per ACA.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed