Shift Leader - Colorado Springs Region
About The Position
Shift Leaders manage the processes and people needed to deliver a great guest experience during their assigned shift. They oversee product preparation according to operational and quality standards and manage the service provided by the store team. They provide leadership, direction, and coaching to Crew Members, assign positions, set expectations, motivate team members, and give timely feedback to correct deficiencies or recognize success. This role is with Quality Brand Group LLC, a Dunkin’ franchisee operating locations in Arizona, Colorado, Florida, Nevada, and Texas. The position is hourly, with a stated pay range of $16.00 to $18.00 per hour. Benefits include paid sick leave in compliance with Colorado’s HFWA and accrued Shift Leader PTO. Medical, dental, vision, prescription, and healthcare and dependent care flexible spending accounts may also be available to employees who meet the applicable minimum-hours requirement during a 12-month measurement period.
Requirements
- Fluency in speaking and reading English.
- Math and writing skills.
- Guest focus: anticipate and understand guest needs and exceed expectations.
- Passion for results: set compelling targets and deliver on commitments.
- Problem solving and decision-making skills, using analysis, experience, and judgment.
- Ability to build effective teams by placing people appropriately, enabling decision-making, and celebrating team success.
- Physical and mental capability to learn to operate standard restaurant equipment; minimum age requirements may apply.
- Ability to lift 30 to 50 pounds.
- Ability to push, pull, stretch, and continuously use fingers and wrists bilaterally.
Nice To Haves
- Restaurant, retail, or supervisory experience preferred.
Responsibilities
- Arrive on time to prepare for the scheduled shift.
- Treat team members and guests with respect and dignity, and follow the store’s communication guidelines.
- Communicate responsibilities, provide feedback, and recognize achievements while moving employees into, through, and out of positions during each shift.
- Deploy team members to meet guest needs and service standards.
- Support Crew Member training as directed by the General Manager or Assistant Manager.
- Communicate goals and hold team members accountable for shift performance.
- Promote urgency in meeting guest needs and resolving problems; reinforce systems, tools, and procedures and correct deficiencies.
- Monitor team performance to ensure quality, service, and cleanliness standards are met.
- Ensure restaurant standards and marketing initiatives are executed during the shift.
- Follow systems and processes to control labor costs, food costs, and cash.
- Monitor compliance with cleanliness, food safety, restaurant safety, and security policies and procedures.
- Report equipment issues, provide Crew Member performance feedback, and discuss restaurant opportunities with the General Manager.
- Comply with restaurant, brand, and franchisee policies.
- Respond positively to coaching and feedback, remain eager to learn, and take accountability for assigned responsibilities.
- Learn and become capable of executing multiple tasks.
- Prioritize guest satisfaction, respond to guest needs, and resolve problems promptly.
- Follow brand and Quality Brand Group standards and systems to deliver quality food and beverages.
- Follow safety, food safety, sanitation, and applicable legal requirements.
- Maintain a clean and neat work environment, including stocking, removing trash and cardboard, and cleaning guest areas and restrooms as directed.
- Follow uniform standards, including wearing a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.
Benefits
- Paid sick leave in compliance with Colorado’s Healthy Families and Workplaces Act (HFWA).
- Accrues Shift Leader PTO.
- May be eligible for medical, dental, vision, prescription, and healthcare and dependent care flexible spending accounts (FSA) if minimum hours are worked during a 12-month measurement period, per ACA.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
