Shift Leader

Jersey Mike's • Lehi, UT

11d

About The Position

The Shift Leader helps lead day-to-day restaurant operations and creates an environment where customers and team members thrive. The role involves leading assigned shifts, delivering an outstanding guest experience, preparing fresh subs to Jersey Mike’s standards, and supporting the team through coaching, training, and positive leadership. Shift Leaders help maintain food quality, cleanliness, and operational standards; manage shift execution, including opening and closing; assist with inventory and product rotation; and resolve customer concerns professionally. They also support the General Manager and Assistant Manager with daily restaurant operations. The position offers hands-on leadership experience, training, and potential advancement opportunities.

Requirements

• Previous restaurant, food service, or customer service experience.
• Leadership experience or readiness to take the next step into a leadership role.
• Positive attitude and strong work ethic; leads by example.
• Enjoys coaching and developing others.
• Ability to thrive in a fast-paced environment.
• Effective communication with customers and teammates.
• Demonstrates ownership, accountability, and confident problem-solving.
• Dependable, organized, and committed to delivering excellent results.
• Ability to work flexible shifts, including evenings, weekends, and holidays as needed.
• Reliable attendance and transportation.
• Ability to work in a fast-paced environment while maintaining a positive attitude.
• Ability to stand for extended periods and lift up to 50 pounds.
• Must meet applicable age requirements for operating certain equipment, including slicers, where required by state or local regulations.
• Food safety certification may be required; training will be provided if applicable.

Nice To Haves

• Previous shift leadership experience is preferred but not required.

Responsibilities

• Lead the team during assigned shifts through positive leadership, role modeling, and exceptional customer service.
• Deliver an outstanding guest experience and ensure customers receive a “Sub Above” experience.
• Prepare fresh, high-quality subs according to Jersey Mike’s standards.
• Coach, support, and motivate Crew Members throughout each shift.
• Assist with training and onboarding new team members.
• Maintain a clean, organized, and food-safe restaurant environment.
• Monitor food quality, cleanliness, and operational standards.
• Manage shift execution, including opening and closing responsibilities.
• Assist with inventory, product rotation, and minimizing food waste.
• Handle customer questions and resolve concerns professionally.
• Support the General Manager and Assistant Manager with daily restaurant operations.

Benefits

• Competitive pay
• Flexible scheduling options
• Team member discounts
• Leadership development and hands-on training
• Opportunities for advancement into Assistant Manager, General Manager, and multi-unit leadership roles
• A fun, fast-paced, team-focused work environment
• Opportunity to be part of a company that gives back to local communities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed