Shift Leader

Potbelly Corporate • Naperville, IL

10d

About The Position

A Shift Leader leads and behaves according to Potbelly values. They lead shifts by managing and developing associates to deliver outstanding product quality and customer service, build sales, and control costs. The role also involves preparing products, serving customers, maintaining a clean and safe shop, and following operational and cash-handling procedures.

Requirements

• At least 18 years of age.
• Meet all state food safety requirements and obtain a Food Safety Certification. After two unsuccessful attempts to pass, the applicant will no longer be eligible for the Shift Leader role.
• Friendly, customer-first mindset and ability to thrive in a fast-paced, energetic environment.
• Strong written and verbal communication skills.
• Problem-solving ability.
• Comfortable working in a bustling kitchen environment.
• Able to manage potential allergens, including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
• Able to stand or walk for 8–9 hours or as needed.
• Able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Illinois employees are required to become food safety certified within 30 days of employment.

Nice To Haves

• A minimum of one year of supervisory experience in a restaurant or retail environment is preferred.
• Knife skills are a plus.

Responsibilities

• Lead team members during shifts, assigning tasks efficiently and providing feedback.
• Ensure all security procedures are followed.
• Ensure back-of-house procedural standards are met.
• Count drawers and follow proper daily cash-handling procedures.
• Prepare quality finished products, including sandwiches, salads, soups, cookies, and ice cream, efficiently.
• Comply with food health, cleanliness, and safety standards.
• Restock the food line, chips, and cooler.
• Clean tables, counters, floors, bathrooms, kitchen areas, and utensils, and take out trash.
• Operate the cash register and handle, balance, and follow all cash-handling procedures.
• Effectively handle customer complaints and issues.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Domestic partnership benefits
• Paid parental leave
• Flexible spending account (FSA)
• Health savings account (HSA) with employer contribution
• Commuter benefit program
• Retirement savings plan
• 401(k) with company match
• Employee assistance program
• Paid time off
• Discount program
• Flexible work schedule
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed