Shift Leader

Quality Brand Group•San Tan Valley, AZ

10d

About The Position

Shift Leaders manage the people and processes needed to deliver a great guest experience during their assigned shift. They oversee product preparation according to operational and quality standards and manage service provided by the store team. They provide leadership, direction, and coaching to Crew Members by assigning positions, setting expectations, motivating team members, and giving timely feedback to correct deficiencies or recognize success. The role also involves supporting operational excellence, including maintaining food quality, service, cleanliness, food safety, and restaurant safety standards. Shift Leaders follow Brand and franchisee systems and procedures, help control labor, food, and cash costs, and respond to guest needs and problems with urgency. The position is with Quality Brand Group LLC, a Dunkin’ franchisee operating locations in Arizona, Colorado, Florida, Nevada, and Texas. The franchisee describes its workplace as one that supports personal growth and treats team members and guests with respect and dignity.

Requirements

Must be able to fluently speak and read English.
Must have math and writing skills.
Must be physically and mentally capable of learning to operate standard restaurant equipment; minimum age requirements may apply.
Must be able to lift 30 to 50 pounds.
Must be able to perform motions involving pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Nice To Haves

Restaurant, retail, or supervisory experience is preferred.
Guest focus: anticipate and understand guests’ needs and exceed their expectations.
Passion for results: set compelling targets and deliver on commitments.
Problem solving and decision making: make sound decisions based on analysis, experience, and judgment.
Building effective teams: place people in appropriate roles, enable them to make decisions, and celebrate team success.

Responsibilities

Arrive on time to prepare for scheduled shifts.
Treat team members and guests with respect and dignity.
Follow the store’s communication guidelines.
Communicate responsibilities, provide feedback, and recognize team member achievements throughout each shift.
Deploy team members appropriately to meet guest needs and service standards.
Support Crew Member training as directed by the General Manager or Assistant Manager.
Communicate goals and hold team members accountable for their shift performance.
Promote urgency in responding to guest needs and resolving problems.
Reinforce the use of systems, tools, and procedures and take appropriate steps to correct deficiencies.
Monitor team performance to ensure quality, service, and cleanliness standards are met.
Ensure restaurant standards and marketing initiatives are properly executed during the shift.
Follow systems and processes to control labor costs, food costs, and cash.
Monitor compliance with cleanliness, food safety, restaurant safety, and security policies and procedures.
Report equipment issues and provide Crew Member performance feedback to the General Manager.
Discuss other restaurant opportunities with the General Manager.
Comply with restaurant, Brand, and franchisee policies.
Respond positively to coaching and feedback, and remain committed to learning.
Take accountability for assigned shift responsibilities and learn to perform multiple tasks.
Prioritize guests and ensure they are highly satisfied before leaving the restaurant.
Respond to specific guest needs and resolve problems with urgency.
Follow Brand and Quality Brand Group standards and systems to deliver quality food and beverages.
Follow safety, food safety, and sanitation guidelines, including applicable laws.
Maintain a clean and neat work environment, including stocking, removing trash and cardboard, and thoroughly cleaning guest areas and restrooms as directed.
Meet uniform standards, including wearing a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.