Shift Leader

Bagel Brands•Rochester, MN

10d

About The Position

The Shift Leader is responsible for the overall leadership and direction of the coffeehouse during a shift, in partnership with the General Manager or Assistant General Manager. The role ensures the team understands brand standards, expectations, products, cleanliness, new directives, and guest connections. The Shift Leader serves as Manager on Duty, supports an engaging and inclusive team culture, and helps deliver a welcoming coffeehouse experience while meeting business needs.

Requirements

At least 6 months of experience in a leadership role, or proper training and approval to take on Shift Leader responsibilities.
Must be at least 18 years of age.
Flexible availability to support business and team needs, including the possibility of working different days, times, or shifts as operational needs change.

Nice To Haves

High school diploma or GED equivalent.

Responsibilities

Demonstrate mastery of every Team Member responsibility with confidence, enthusiasm, and excellence.
Lead shifts with an engaging, positive atmosphere while keeping the team on track.
Optimize product sales, manage waste, and maintain an inviting coffeehouse environment.
Understand daily deployment and assigned roles, and communicate clearly on the floor.
Anticipate team needs and competing priorities, then delegate objectives and tasks accordingly.
Take ownership of the current shift and ensure a smooth hand-off to the next shift.
Ensure the team follows standard operating procedures and Caribou standards for quality, cash handling, store safety, and security.
Coach and train team members during the shift on role responsibilities, product knowledge, promotions, and recipe preparation, including guest-requested adjustments.
Complete administrative tasks promptly and with integrity, including bank deposits, inventory, and product orders.
Develop Team Members through coaching and feedback.
Put Caribou's Core Values into practice: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Make decisions as Manager on Duty and remain resilient and calm under pressure.
Build an inclusive culture, lead with humility, curiosity, and heart, and take ownership of personal growth and impact on others.
Train new team members on role responsibilities, product knowledge, and promotional items.
Arrive on time for every scheduled shift, prepared to contribute to the team's success.