Shift Leader

Potbelly (Potbelly Corporate)•Cockeysville, MD

12d•$17 - $18

About The Position

A Shift Leader leads and behaves according to Potbelly values. The role leads a shift by managing and developing associates to deliver outstanding product quality and customer service, build sales, and control costs. Shift Leaders work in a fast-paced restaurant environment and may prepare food, serve customers, handle cash, maintain cleanliness, and support safe and secure operations.

Requirements

Be at least 18 years of age.
Meet all state Food Safety requirements and pass and obtain a Food Safety Certification. After two unsuccessful attempts, the applicant will no longer be eligible for the Shift Leader role.
Have a friendly, customer-first mindset and the ability to thrive in a fast-paced, energetic environment.
Have strong written and verbal communication skills.
Enjoy problem-solving.
Be comfortable working in a bustling kitchen environment.
Be able to manage potential allergens, including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
Be able to stand or walk for 8–9 hours or as needed.
Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
Illinois employees must become food safety certified within 30 days of employment.

Nice To Haves

A minimum of 1 year of supervisory experience in a restaurant or retail environment is preferred.
Knife skills are a plus.

Responsibilities

Lead team members during shifts, efficiently assign tasks, and provide feedback.
Ensure all security procedures are followed.
Ensure back-of-the-house procedural standards are met.
Count drawers and follow proper daily cash-handling procedures.
Prepare quality finished products, including sandwiches, salads, soups, cookies, and ice cream, efficiently.
Comply with food, cleanliness, and safety health standards.
Restock the food line, chips, and cooler.
Clean tables, counters, floors, bathrooms, the kitchen, and utensils; take out trash.
Operate the cash register, handle and balance cash, and follow cash-handling procedures.
Effectively handle customer complaints and issues.
Perform other duties as assigned.

Benefits

Competitive pay of $17.25–$17.75 plus digital tips; tip earnings are not guaranteed.
Medical, dental, and vision insurance.
Domestic partnership benefits.
Paid parental leave.
FSA and HSA with employer contribution.
Commuter benefit program.
401(k) retirement savings with company match.
Employee assistance program.
Paid time off.
Discount program.
Flexible work schedule.
Career growth opportunities.