Shift Leader

Planet Fitness•Port St. Lucie, FL

10d

About The Position

The Shift Leader is a full-time position that leads peers and supports the business with daily operations. The role protects and maintains the Judgement Free Zone® and coaches team members to do the same, guiding peers through task completion and supporting club priorities and KPI goals. The Shift Leader helps provide an exceptional member experience through consistent communication and interaction with the team. The role also includes member-facing, sales, cleaning, and facility-safety duties. Shift Leaders are expected to lead by example, support team members with elevated member concerns, and help maintain a welcoming, safe, and clean club environment. Planet Fitness provides online and hands-on training, including training for CPR/AED certification.

Requirements

Must be at least 18 years old.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Able to lift up to 75 pounds.
Able to stand and move continually throughout the club during a shift.
Able to communicate continually in person or by phone during a shift.
Able to bend, twist, and move into different positions to accomplish tasks.
Will encounter toxic chemicals during the shift.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.
Proven background leading others.

Responsibilities

Guide peers to complete assigned tasks safely and efficiently.
Model outstanding member-service behaviors and coach and inspire others to do the same.
Support team members with elevated member concerns.
Greet members and guests as they enter and exit the club, assist with questions or concerns, and help with check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones courteously and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
Make prospective member calls and conduct tours to assess membership needs.
Execute retail transactions accurately and drive sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean and sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently walk all club areas and promptly address safety, policy, and cleanliness issues.
Promptly address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.
Contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.