Shift Leader

Bagel Brands•Selby, SD

5d•$13 - $21

About The Position

The Shift Leader provides overall leadership and direction for the coffeehouse in partnership with the General Manager or Assistant General Manager. During each shift, the Shift Leader ensures the team understands brand standards, expectations, products, cleanliness, new directives, and guest connections. The role includes serving as Manager on Duty, maintaining operational standards, coaching and developing team members, and ensuring smooth shift transitions. Shift Leaders are expected to maintain flexible availability as business and operational needs change.

Requirements

At least 6 months of experience in a leadership role, or proper training and approval to take on Shift Leader responsibilities.
Must be at least 18 years of age.
Maintain flexible availability; different days, times, or shifts may be required as business and operational needs change.

Nice To Haves

High school diploma or GED equivalent.

Responsibilities

Demonstrate mastery of every Team Member responsibility with confidence, enthusiasm, and excellence.
Lead shifts by keeping the team engaged, maintaining positive energy, and keeping operations on track.
Optimize product sales, manage waste, and maintain an inviting, well-executed coffeehouse environment.
Understand daily staffing deployment and assigned roles, and communicate clearly on the floor.
Anticipate team needs and competing priorities, then delegate objectives and tasks appropriately.
Take ownership of the current shift and ensure a smooth handoff to the next shift.
Ensure the team follows standard operating procedures and Caribou standards for quality, cash handling, store safety, and security.
Coach and train team members in the moment on responsibilities, product knowledge, promotions, and recipe preparation, including guest-requested adjustments.
Complete administrative tasks promptly and with integrity, including bank deposits, inventory, and product orders.
Develop Team Members by providing timely coaching and feedback.
Model Caribou’s Core Values: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Make decisions as Manager on Duty and remain resilient and calm under pressure.
Build an inclusive culture through humble, curious, and heartfelt leadership; take ownership of personal growth and impact on others.
Train new team members on role responsibilities, product knowledge, and promotional items.
Arrive on time for scheduled shifts, prepared to contribute to the team’s success.