Shift Leader

Quality Brand Group•Fort Myers, FL

11d

About The Position

Shift Leaders manage the people and processes needed to deliver a friendly guest experience during their assigned shift. They oversee product preparation according to operational and quality standards and manage service delivery. They provide leadership, direction, and coaching to Crew Members, assign positions, set expectations, motivate team members, and give timely feedback to correct deficiencies or recognize success. The position supports a positive team environment and operational excellence by deploying team members appropriately, monitoring performance, maintaining restaurant standards, and following systems for controlling labor, food, and cash costs. Shift Leaders also help ensure guest satisfaction, food quality, cleanliness, and compliance with safety, food-safety, sanitation, and security policies. The role is with Quality Brand Group LLC, a Dunkin’ franchisee operating locations in Arizona, Colorado, Florida, Nevada, and Texas.

Requirements

Fluent English speaking and reading ability.
Math and writing skills.
Guest focus, including anticipating and understanding guest needs and exceeding expectations.
Passion for results, including setting targets and delivering on commitments.
Problem-solving and decision-making ability, using analysis, experience, and judgment.
Ability to build effective teams and place people where they can contribute and make decisions.
Physical and mental capability to learn to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds.
Ability to push, pull, stretch, and continuously use fingers and wrists bilaterally.

Nice To Haves

Restaurant, retail, or supervisory experience.

Responsibilities

Prepare for scheduled shifts by arriving on time.
Treat team members and guests with respect and dignity and follow the store’s communication guidelines.
Communicate responsibilities to employees, provide feedback, and recognize achievements throughout each shift.
Deploy team members to meet guest needs and service standards.
Support Crew Member training as directed by the General Manager or Assistant Manager.
Communicate goals and hold team members accountable for shift performance.
Promote urgency in responding to guest needs and resolving problems.
Reinforce the use of systems, tools, and procedures and take steps to correct deficiencies.
Monitor team performance to ensure quality, service, and cleanliness standards are met.
Ensure restaurant standards and marketing initiatives are executed during the shift.
Follow systems and processes to control labor costs, food costs, and cash.
Monitor Crew Member compliance with cleanliness, food-safety, restaurant-safety, and security policies and procedures.
Report equipment issues and provide Crew Member performance feedback and other restaurant opportunities to the General Manager.
Comply with restaurant, brand, and franchisee policies; respond positively to coaching and feedback; and remain accountable for shift responsibilities.
Prioritize guest satisfaction, respond to guest needs, and resolve problems with urgency.
Prepare and serve quality food and beverages according to Brand and Quality Brand Group standards and systems.
Follow safety, food-safety, and sanitation guidelines, including applicable laws.
Maintain a clean and neat work environment, including stocking, removing trash and cardboard, and cleaning guest areas and restrooms as directed.
Meet uniform standards, including wearing a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.
Learn to operate standard restaurant equipment and perform multiple tasks.