Shift Leader

Bagel Brands•Chippewa Falls, WI

10d

About The Position

The Shift Leader is responsible for the overall leadership and direction of the coffeehouse in partnership with the General Manager or Assistant General Manager. During a shift, the Shift Leader ensures the team understands brand standards, expectations, products, cleanliness, new directives, and Guest connections. The role includes leading the team, maintaining an inviting and well-executed coffeehouse, and serving as Manager on Duty when appropriate. Shift Leaders coach and train team members, support an inclusive team culture, and uphold Caribou Coffee’s standards for quality, cash handling, and store safety and security. They also complete administrative tasks such as bank deposits, inventory, and product orders. The position requires flexible availability as business and operational needs change, and the ability to meet the stated physical demands with or without reasonable accommodations.

Requirements

At least 6 months of experience in a leadership role, or appropriate training and approval to take on Shift Leader responsibilities.
Must be at least 18 years of age.
Must maintain flexible availability and may be required to work different days, times, or shifts as business and operational needs change.

Nice To Haves

High school diploma or GED equivalent.

Responsibilities

Demonstrate mastery of every Team Member responsibility with confidence, enthusiasm, and excellence.
Lead shifts with a commitment to keeping the team engaged, maintaining energy, and keeping operations on track.
Optimize product sales, manage waste, and maintain an inviting, well-executed coffeehouse environment.
Understand the day’s deployment and communicate roles clearly to keep the shift moving.
Anticipate team needs and competing priorities, then delegate objectives and tasks accordingly.
Take ownership of the current shift and ensure a smooth hand-off to the next shift.
Ensure the team follows standard operating procedures and Caribou’s standards for quality, cash handling, and store safety and security.
Coach and train team members on role responsibilities, product knowledge, promotions, and recipe preparation, including guest-requested adjustments.
Complete administrative tasks, including bank deposits, inventory, and product orders, accurately and on time.
Develop Team Members by providing coaching and feedback in the moment.
Demonstrate Caribou Coffee’s Core Values: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Make decisions as Manager on Duty while remaining resilient and calm under pressure.
Help build an inclusive culture, take ownership of personal growth, and consider the impact of actions on others.
Train new team members on role responsibilities, product knowledge, and promotional items.
Arrive on time for scheduled shifts, prepared to contribute to the team’s success.