Shift Leader

VELVET TACO•Houston, TX

11d•$20 - $25•Onsite

About The Position

Velvet Taco is hiring a Shift Leader at its Galleria location in Houston, Texas. The Shift Leader manages hourly team members and provides guests with friendly, professional, responsive service. The role carries out daily opening, mid-shift, and closing duties according to company procedures and recipe guidelines, and supports management with inventory. The Shift Leader helps maintain food safety, cleanliness, and a safe environment for team members and guests while overseeing prep and checking that prepared items meet company specifications. The Shift Leader handles guest concerns, cash and point-of-sale tasks, and team-member issues; motivates the team to follow procedures and deliver a positive guest experience; and works across the restaurant’s culinary, hospitality, and guest-interaction areas. The job calls for effective time management and multitasking in a fast-paced restaurant, along with accountability, openness to feedback, and a willingness to learn. The position may be full-time or part-time, with a salary range of $20.00–$25.00 per hour and any shift.

Requirements

Must be at least 21 years old.
Two years of experience as a Shift Leader or Supervisor in a restaurant environment.
Ability to work nights, weekends, and holidays depending on restaurant needs.
Food Handler's Certification and comfort working around food.
Alcoholic Beverage Service Certification and compliance with applicable regulations.
Ability to handle stressful situations with compassion, composure, and professionalism.
Ability to multitask and manage time effectively in a fluctuating, fast-paced environment.
Ability to stand for prolonged periods, kneel occasionally to reach low storage and refrigeration, and regularly lift up to 25 pounds.
Close, distance, and peripheral vision.
Dexterity to handle tongs, pots, pans, and other equipment.
Regular exposure to heat and/or humid conditions and allergens including wheat, nuts, gluten, soy, and milk products.

Responsibilities

Manage hourly team members and interact with guests in a friendly, professional, and responsive way.
Complete opening, mid-shift, and closing duties according to Velvet Taco procedures and recipe guidelines.
Address guest concerns and guide guests toward positive resolutions.
Handle cash, set up point-of-sale drawers, perform comps and voids, and manage shift deposits.
Lead and motivate team members to follow procedures, work with urgency, and provide a positive guest experience.
De-escalate issues between team members and ensure everyone feels heard.
Support management with inventory processes.
Prioritize food safety by performing line checks, checking storage and expiration dates for prepped food, and keeping the restaurant clean and orderly.
Manage the daily prep list and sign off on prepared items to ensure they meet company specifications and flavor profiles.
Enforce safety practices, including use of cut gloves, keeping floors clean and dry, and removing obstacles from work and dining areas.
Communicate with guests and deliver a friendly, welcoming, exceptional experience.
Work across the restaurant’s culinary, hospitality, and guest-interaction areas.