Shift Leader

Dunkin (Niagara Restaurant Group)•Sanborn, NY

11d

About The Position

Shift Leaders coach Crew Members throughout their shift to execute operational Brand standards and deliver a great, friendly guest experience. They set goals, assign jobs, motivate team members, celebrate successes, and provide timely feedback. The role also supports a respectful team environment, maintains operational excellence and a guest-first culture, and helps drive restaurant sales and profitability.

Requirements

Fluent in English.
Restaurant, retail, or supervisory experience.
Math and writing skills.
Basic computer skills.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Work in a team environment and support a respectful team environment.
Communicate shift priorities, goals, and results with team members.
Support crew member training as requested.
Coach crew members and provide feedback.
Create and maintain a guest-first culture in the restaurant.
Resolve guest issues and concerns.
Ensure Brand standards, recipes, and systems are executed.
Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety, and sanitation guidelines and complying with local and state laws.
Drive sales goals and results.
Execute restaurant standards and marketing initiatives.
Manage cash overages and shortages during the shift.
Ensure products are prepared according to Brand standards.