Shift Leader - 8479

Domino's Franchise•Centreville, VA

About The Position

The Shift Leader assists with the daily oversight, coordination, and execution of objectives involving sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness, and sanitation. The role supports the Manager on Duty, helps manage shifts, and maintains service, product, and image standards to promote high customer satisfaction. The Shift Leader also serves customers, prepares food, handles cash and orders, supports inventory and scheduling, and helps ensure that store and company policies are followed.

Requirements

Ability to pass applicable company background checks.
Excellent written and verbal communication skills for interacting with management and customers, and for taking and processing orders.
Ability to multitask and function in a dynamic, fast-paced environment.
Ability to adjust to changing priorities.
Ability to enter orders using a computer keyboard or touchscreen and take orders over the counter or by phone.
Ability to work independently and as part of a team.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
Ability to lead the team on duty.
Ability to perform the essential functions satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

Provide leadership support to the Manager on Duty and help support shift management.
Maintain high customer service standards during busy, fast-paced operations; greet customers, take orders in person or by phone, explain menu items and specials, encourage repeat business, and resolve complaints professionally.
Communicate clearly and positively with management and team members, including communicating daily shift assignments.
Oversee pre-close functions while maintaining service and food quality standards.
Oversee front-of-house cash management, including counting registers, tracking cash and coupons, and processing daily reports.
Follow back-of-house waste tracking procedures and food and labor cost practices.
Upsell additional products and master the point-of-sale system for automated order taking.
Handle currency and credit transactions quickly and accurately.
Follow safe food preparation, assembly, and presentation procedures.
Assist management with inventory control and stock ordering, and alert a supervisor to food shortages.
Cross-train and coordinate scheduling with team members to support seamless service.
Find additional tasks when scheduled duties are complete.
Assemble and fold boxes, and apply labels and promotional materials as needed.
Prepare pizzas and other menu items, measure ingredients, and prepare orders according to written or verbal specifications, including multiple orders at once.
Clean, stock, and restock workstations and display cases; transfer supplies and tools between storage and work areas.
Pack, weigh, and label products as required.
Follow quality standards, principles, guidelines, and policies; perform other duties as assigned.
Promote company policies and advocate for Team Washington; maintain appropriate attendance and conduct.
Give and receive positive feedback or constructive criticism, communicate with and serve as a resource for coworkers, and learn how the role interacts with other departments.
Work with management to solve problems and offer suggestions; maintain a clean, organized work area and appropriate confidentiality.