Shift Leader

Royal Farms•Towamencin Township, PA

10d

About The Position

The Shift Leader is a part-time leadership role responsible for the complete operations of the store while on duty. They act as the Person in Charge unless a more senior-level manager is present and make appropriate recommendations to the store management team regarding store concerns or opportunities. The Shift Leader supports store management with customer service, product availability, food service programs, safety, shift management, vendor care, store conditions, sales, cost controls, and achievement of established goals. The role includes leading team members, overseeing shift operations, maintaining policy and safety compliance, ensuring food and beverage programs are executed, and keeping the store and work areas clean and organized. The Shift Leader supervises all store employees in the absence of a senior leader and completes other projects or duties as assigned.

Requirements

Must be at least 18 years old.
Must have a high school diploma or GED.
Strong written, verbal, and interpersonal communication skills.
Strong supervisory and organizational skills.
Demonstrated leadership skills.
Ability to encourage, inspire, and develop team members.
Must be able to stand, walk, bend, reach, and lift up to 50 pounds throughout the shift.
Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching.
Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs.
Must become Food Safety Certified within required timeframes and maintain certification thereafter.
Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD, or Laurel, DE.
Must wear slip-resistant shoes while on duty.

Nice To Haves

Minimum of 1 year of food service or retail management experience.
Internal candidates should have been employed for at least 90 days.
Current ANSI-approved Food Safety Manager Certification.
Basic business math, accounting, computer, analytical, and decision-making skills.
Ability to encourage, inspire, and develop team members.

Responsibilities

Ensure every customer receives outstanding service in a friendly environment, maintaining service standards and product knowledge.
Coach and support team members in providing consistent, friendly, and knowledgeable customer service.
Develop knowledge of current products, marketing programs, promotions, strategies, and initiatives, and educate retail team members.
Oversee shift operations as Person in Charge when a more senior leader is not present, coordinating team responsibilities and addressing operational needs.
Perform shift tasks including POS transactions, vendor check-in, and compliance with cash control standards.
Hold team members and self accountable for compliance with policies, procedures, and safety requirements.
Follow safety and security procedures to protect team members, customers, and company assets.
Ensure execution of food service and beverage programs, including ordering, production planning, product handling, and appearance.
Maintain standards for food quality and safety, merchandising, customer service, speed of service, and store cleanliness.
Complete store side work, including cleaning, dusting, sweeping, mopping, and emptying trash.
Maintain a clean and organized work area and report maintenance issues or hazards through appropriate channels.
Complete assigned tasks with attention to detail and follow company safety, security, and operational procedures.
Uphold company mission, core values, and brand standards through integrity, accountability, and operational excellence.
Supervise all store employees in the absence of a senior leader.
Perform other projects and duties as assigned.