Shift Leader

Papa Johns•East Point, GA

About The Position

The Shift Leader supervises shifts and/or work areas in a Papa John’s restaurant to ensure high-quality products and customer service are delivered and restaurant profitability is supported. The role manages restaurant operations by executing company policies, procedures, programs, and systems, while ensuring compliance with federal, state, and local laws and ethical business practices. The position also involves hands-on station work and shift management, including product preparation, customer service, staffing coverage, cash management, and inventory control.

Responsibilities

Supervise restaurant shifts and/or work areas to support product quality, customer service, and profitability.
Follow station guidelines, techniques, and expectations, including dough management, accuracy, and proper portioning.
Perform assigned station duties, prepare quality products according to procedures, and maintain established product holding times.
Contribute to achieving the Company’s product goal.
Meet customer needs and expectations, minimize complaints, and respond appropriately to customer needs.
Follow Team Member handbook policies and procedures, including those related to image, attendance, safety, and security.
Exemplify the Core Values, maintain a positive attitude, work well with others, and adapt to change.
Ensure adequate shift coverage for the restaurant.
Provide immediate feedback and correct problems when identified.
Maintain product quality, customer service, and performance standards, including MCE readiness, food and labor costs, and restaurant cleanliness.
Follow policies and procedures related to shift management.
Contribute to profit goals by staying within company guidelines and target goals and accurately using the FOCUS System.
Execute cash management duties.
Assist in managing adequate inventory levels using company systems and guidelines to minimize loss.