Shift Leader #6401

FiveStar • Mayfield, KY

7d

About The Position

The Shift Leader partners with the store management team to learn and assist with overall store operations during an assigned shift, including customer service, food service, and marketing. The role assists with training and directing customer service representatives as required by company policies and procedures while learning basic management duties.

The Shift Leader helps ensure a positive customer experience, supports store-team training and communication, assists with inventory control and equipment and safety practices, supports food-operation quality, and handles merchandising tasks such as evaluating displays, pricing, and promotional signage.

Requirements

• Professional appearance and a positive attitude.
• Must be at least 18 years old.
• Team player who is customer focused, honest, hardworking, and has excellent attendance.
• Basic computer skills.

Responsibilities

• Be proficient in all customer service representative job responsibilities.
• Practice and promote the FiveStar treatment: a friendly atmosphere, meeting customer needs, and suggestive selling.
• Partner with the FiveStar team to provide customer service according to company policies and procedures.
• Assist with timely and thorough training of customer service representatives.
• Help educate the store team on policies and communications.
• Assist the store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery-prevention guidelines are followed.
• Partner with the store management team to assure quality food operation.
• Follow up with store employees on communications, including emails, weekly and monthly specials, and companywide programs.
• Handle merchandising, including evaluating displays, pricing, and promotional signage.
• Educate store employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed