Shift Leader #6401

FiveStar Careers•Mayfield, KY

About The Position

The Shift Leader partners with the store management team to learn and assist with overall store operations during an assigned shift, including customer service, food service, and marketing. The role also assists with training and directing customer service representatives in accordance with company policies and procedures while learning basic management duties.

Requirements

At least 18 years old.
Professional appearance and positive attitude.
Team player who is customer focused, honest, hardworking, and has excellent attendance.
Basic computer skills.
Ability to work different shifts, including a.m., p.m., and overnight shifts, as well as weekends and holidays.
Ability to perform daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, and lifting up to 55 pounds.
Ability to work in cold indoor environments of 35 degrees or less and prepare food.
Ability to work in varying seasonal weather conditions.

Responsibilities

Be proficient in all customer service representative job responsibilities.
Practice and promote the FiveStar treatment, including maintaining a friendly atmosphere, meeting customers’ needs, and suggestive selling.
Partner with the FiveStar team to provide customer service in accordance with company policies and procedures.
Assist with timely and thorough training of customer service representatives.
Assist in educating the store team about policies and communications.
Assist the store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are followed.
Partner with the store management team to ensure quality food operations.
Follow up with store employees regarding communications, including emails, weekly and monthly specials, and companywide programs.
Evaluate merchandising, including displays, pricing, and promotional signage.
Educate store employees.