Manager Hourly

NORCROSS GROUP•Gardendale, AL

2d•$13 - $20•Onsite

About The Position

Wingstop is seeking a Shift Leader to supervise restaurant operations during a shift and ensure food safety, product preparation, cleanliness, staffing, and company standards are maintained. The role also performs crew member duties, including working as a cashier or cook, while supervising and motivating staff. The Shift Leader helps deliver outstanding guest service, supports the Wingstop brand and operating requirements, and ensures the restaurant is properly opened or closed.

Requirements

Excellent customer service.
Ability to perform crew member duties, including cashier or cook work, while supervising staff.
Ability to meet required work hours and open and/or close the restaurant.

Responsibilities

Perform all tasks and responsibilities of a Wingstop crew member.
Provide outstanding guest service by greeting and acknowledging guests, maintaining product knowledge, and creating a guest-friendly environment.
Train newer or less experienced crew members in their tasks and responsibilities.
Practice inventory control standards and ensure store policies are followed.
Maintain appropriate cleanliness, sanitation, safety, and staffing standards.
Open and/or close the restaurant and meet required work hours.
Manage and motivate crew members, coordinate breaks, and organize kitchen staffing during peak periods.
Assemble and package orders according to Wingstop standards; ensure quoted order times are met and adjusted for peak hours.
Assist other positions when necessary and keep the kitchen and dining room clean throughout the shift.
Ensure crew members remain health- and safety-conscious.
Resolve customer issues efficiently and with a positive attitude.
Complete closing procedures, including accounting for equipment, covering and neatly packing trash, sweeping and mopping floors, and ensuring the store is clean.
Promote the Wingstop brand and uphold mandatory operating requirements, including QSC requirements.
Enforce the Wingstop uniform and jewelry policy.
Ensure guests have a positive, lasting impression of the Wingstop experience.
Control and maintain cash, accounting for voids and refunds.
Meet daily and weekly cleaning tasks.
Avoid crew overtime unless it is an emergency and approved by the general manager.
Represent the Wingstop brand.