Manager Hourly

NORCROSS GROUP•Mckinney, TX

11d•$13 - $19•Onsite

About The Position

Wingstop is seeking a Shift Leader to supervise restaurant operations during a shift and ensure food safety, product preparation, cleanliness, and company standards are maintained. The role includes working as a cashier or cook while supervising staff, providing exceptional customer service, and helping deliver a positive Wingstop experience. Shift Leaders also perform the tasks and responsibilities of a Wingstop crew member.

Responsibilities

Perform all tasks and responsibilities of a Wingstop crew member.
Provide outstanding guest service by maintaining a guest-friendly environment, greeting and acknowledging guests, and demonstrating product knowledge.
Train newer or less experienced crew members in their tasks and responsibilities.
Practice inventory control standards and ensure store policies are followed by staff.
Maintain cleanliness, sanitation, safety, and staffing standards.
Open and/or close the restaurant and meet required work hours.
Manage and motivate crew members, and coordinate breaks effectively and promptly.
Assemble and package orders according to Wingstop standards.
Assist other positions when necessary and help keep the kitchen and dining room clean throughout the shift.
Ensure crew members remain health- and safety-conscious.
Resolve customer issues efficiently and with a positive attitude.
Complete closing procedures, including cleaning the store, accounting for and putting away equipment, neatly covering and packing trash, and sweeping and mopping floors.
Promote the Wingstop brand and uphold mandatory operating requirements, including QSC requirements.
Enforce Wingstop uniform and jewelry policies.
Help ensure each guest has a positive, lasting impression of the Wingstop experience.
Control and maintain cash, accounting for voids and refunds.
Ensure daily and weekly cleaning tasks are completed.
Meet order quote times and adjust them for peak business hours.
Avoid crew overtime except in emergencies approved by the general manager.
Keep the kitchen organized and adequately staffed for each position during peak periods.
Represent the Wingstop brand.