Manager Hourly

NORCROSS GROUP•Birmingham, MI

1d•$13 - $20•Onsite

About The Position

Wingstop is seeking a Shift Leader to supervise restaurant operations during a shift and ensure food safety, product preparation, cleanliness, staffing, and company standards are maintained. The role also performs crew-member duties, including working as a cashier or cook, while supervising and supporting the team. Shift Leaders help deliver exceptional guest service, promote the Wingstop brand, and uphold required operating and quality standards.

Responsibilities

Perform all tasks and responsibilities of a Wingstop crew member, including cashier or cook duties.
Provide outstanding guest service by greeting and acknowledging guests, maintaining product knowledge, and creating a guest-friendly environment.
Train newer or less experienced crew members in their tasks and responsibilities.
Practice inventory control standards and ensure store policies are followed.
Maintain cleanliness, sanitation, safety, and staffing standards; ensure crew members remain health- and safety-conscious.
Open and/or close the restaurant and meet required work hours.
Manage and motivate crew members and coordinate breaks effectively and promptly.
Assemble and package orders according to Wingstop standards; ensure quoted order times are met and adjusted for peak periods.
Assist other positions as needed and keep the kitchen and dining room clean throughout the shift.
Resolve customer issues efficiently and with a positive attitude.
Complete closing procedures, including accounting for and putting away equipment, covering and neatly packing trash, sweeping and mopping floors, and ensuring the store is clean.
Promote the Wingstop brand and uphold mandatory operating and QSC requirements.
Enforce the Wingstop uniform and jewelry policy.
Control and maintain cash and account for voids and refunds.
Ensure daily and weekly cleaning tasks are completed.
Avoid crew overtime except in emergencies approved by the General Manager.
Ensure the kitchen is adequately staffed and organized by position during peak periods.
Represent the Wingstop brand.