Shift Leader - 4380

Domino's Franchise•Manassas, VA

About The Position

The Shift Leader assists with the daily oversight, coordination, and execution of objectives related to sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness, and sanitation. The role supports the Manager on Duty and shift management, helps lead the team on duty, and maintains service, product, and image standards to support customer satisfaction. The Shift Leader also performs customer-service, food-preparation, cash-handling, cleaning, stocking, and other store duties as needed.

Requirements

Ability to pass applicable company background checks.
Excellent written and verbal communication skills for interactions with management and customers, including taking and processing orders.
Ability to multitask and function in a dynamic, fast-paced environment.
Ability to adjust to changing priorities.
Ability to enter orders using a computer keyboard or touch screen and take orders over the counter or by phone.
Ability to work independently and as part of a team.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
Ability to lead the team on duty.
Ability to perform each essential function satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

Provide leadership support to the Manager on Duty and help support shift management.
Maintain high customer-service standards during high-volume, fast-paced operations; greet customers in person or by phone, take orders promptly and professionally, explain menu items and specials, and encourage repeat business and additional purchases.
Communicate clearly and positively with management and team members, including communicating daily job assignments for each shift.
Oversee pre-close functions while maintaining service and food-quality standards.
Oversee front-of-house cash management, including counting down registers, tracking cash and coupons, and processing daily reports.
Follow back-of-house waste-tracking procedures and food- and labor-cost best practices.
Master and use point-of-sale systems for automated order taking; handle cash and credit transactions accurately and quickly.
Follow safe food-preparation, assembly, and presentation procedures; prepare pizzas and other menu items, measure ingredients, and fulfill order specifications, including multiple orders at once.
Assist management with inventory control and stock ordering, and notify a supervisor of food shortages.
Resolve complaints promptly and professionally and build customer loyalty through friendly interactions and appreciation.
Cross-train and coordinate scheduling with team members to support seamless service.
Take initiative to complete additional tasks when scheduled duties are finished.
Assemble and fold boxes, and affix labels and promotional materials as needed.
Clean, stock, and restock workstations and display cases; transfer supplies and tools between storage and work areas; pack, weigh, and label products as required.
Adhere to quality standards, principles, guidelines, and policies, and perform other duties as assigned.
Promote company policies and advocate for Team Washington; support proper attendance and actions, give and receive feedback, maintain communication and confidentiality, serve as a resource for co-workers, learn how the role interacts with other departments, contribute suggestions to problem-solving, and maintain a clean and organized work area.