Shift Leader

GF Enterprise, LLC•Dickson, TN

13d

About The Position

The Shift Leader supports the RGM by running shifts independently, taking ownership of problems, seeking help when appropriate, and providing guidance to others. The role is focused on customer satisfaction, food safety and service quality, team development, and supporting restaurant operations. Employees typically average 30 or more hours per week, though hours may vary based on business needs. Duties may be changed or supplemented by the company or restaurant management at any time.

Requirements

Must be at least 18 years old.
Must have reliable transportation.
Able to perform basic business math.
Able to stock shelves and coolers.
Able to oversee and manage subordinate employees and provide direction.
Able to sweep and mop floors, dust shelves, lift and carry trash containers, and place them in an outside bin.
Able to clean the restaurant parking lot and surrounding grounds.
Able to stand, walk, lift up to 50 pounds, and stoop during 90% of shift time.

Nice To Haves

Strong preference for promotion from an internal Hourly Champion position.

Responsibilities

Execute the Manager-In-Charge (MIC) Success Routine and ensure responsibilities under People, Customers, and Service are completed.
Ensure Team Members complete Shift Excellence tasks for their assigned positions.
Ensure employees maintain a neat, clean appearance and wear the company uniform.
Demonstrate that customer needs are the highest priority; ensure food safety, quality, and order accuracy; and resolve customer complaints promptly while maintaining positive customer relations.
Greet customers warmly and speak to them politely and pleasantly.
Work with urgency and cooperate with management, fellow employees, and peers; help coworkers when needed and maintain a positive, enthusiastic attitude.
Understand the posted work schedule and report on time, in uniform, and ready to work; provide appropriate notice when unable to attend work.
Use the approved timekeeping system and accurately record all hours worked.
Take initiative, go beyond basic requirements, and maintain a high level of activity.
Provide the RGM with regular feedback on Team Member performance and give Team Members ongoing constructive and complimentary feedback.
Participate actively in training Team Members.
Handle conflicts constructively and work with the RGM to resolve them.
Assist with profit and loss management by following cash-control and security procedures, maintaining inventory, and managing labor.
Oversee proper product preparation, rotation, portioning, cooking, and holding times.
Assist the RGM with facility maintenance and ensure health and safety standards are followed.
Perform other duties as required by the manager.