Shift Leader

Planet Fitness•Macon, GA

11d

About The Position

The Shift Leader is a full-time position that leads peers and supports the business with daily operations. The role helps maintain the Judgement Free Zone® and coaches team members to do the same, guiding peers through task completion and supporting club priorities and KPI goals. The Shift Leader helps deliver an exceptional member experience through consistent communication and interaction with the team. The position also involves welcoming members and guests, assisting with membership and retail transactions, responding to questions and concerns, and supporting cleanliness, safety, and facility upkeep throughout the club. Team members are expected to contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.

Requirements

Must be at least 18 years of age.
Proven background leading others.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Able to stand and move continually throughout the club during a shift.
Able to communicate continually in person or by phone during a shift.
Able to lift up to 75 pounds.
Able to encounter toxic chemicals during a shift.
Able to perform frequent cleaning and sanitizing of equipment and facilities.
Able to move into different positions, including bending and twisting, to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Guide peers in completing assigned tasks safely and efficiently.
Model outstanding member-service behaviors and coach and inspire others to do the same.
Support team members with elevated member concerns.
Greet members and guests as they enter and exit, assist with check-in, and respond to questions or concerns.
Connect with members on the club floor, offer assistance, and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager when needed.
Answer phone calls in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and membership transfers.
Make prospective-member calls and conduct tours, assessing prospective members' needs.
Execute retail transactions accurately and drive sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently walk all club areas, quickly address safety or policy issues, and resolve cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.