Shift Leader

Potbelly (Potbelly Corporate)•Kansas City, MO

12d•$17 - $18

About The Position

A Shift Leader leads by example according to Potbelly values, managing and developing associates during each shift to deliver outstanding product quality and customer service, build sales, and control costs. The role operates in a fast-paced restaurant environment and includes team leadership, food preparation, customer service, cash handling, cleaning, and maintaining food safety and security standards. The advertised pay is $17.25–$17.75 plus digital tips. Potbelly cannot guarantee tip earnings. Applications must be submitted by 11/30/2026; the posting may close earlier if a suitable candidate is selected. If hired, employees must meet and maintain all eligibility requirements to qualify for the listed benefits.

Requirements

At least 18 years of age.
Meet all state food-safety requirements and pass and obtain a Food Safety Certification. After two unsuccessful attempts to pass, the applicant will no longer be eligible for the Shift Leader role.
Friendly, customer-first mindset and ability to thrive in a fast-paced, energetic environment.
Strong written and verbal communication skills.
Problem-solving ability.
Comfort working in a bustling kitchen environment.
Ability to manage potential allergens, including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
Ability to stand and walk for 8–9 hours or as needed.
Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
Illinois employees are required to become food-safety certified within 30 days of employment.

Nice To Haves

A minimum of 1 year of supervisory experience in a restaurant or retail environment is preferred.
Knife skills are a plus.

Responsibilities

Lead team members during shifts, assign tasks efficiently, and provide feedback.
Ensure security procedures are followed.
Ensure back-of-the-house procedural standards are met.
Count drawers and follow daily cash-handling procedures.
Prepare quality finished products, including sandwiches, salads, soups, cookies, and ice cream, efficiently.
Comply with food health, cleanliness, and safety standards.
Restock the food line, chips, and cooler.
Clean tables, counters, floors, bathrooms, kitchen areas, and utensils; take out trash.
Operate the cash register and handle and balance cash according to procedures.
Effectively handle customer complaints and issues.
Perform other duties as assigned.