Shift Leader

Everyday Coffee Co.•Superior, WI

12d

About The Position

Shift Leaders coach Dunkin’ Restaurant Team Members during their shift to execute operational Brand standards and deliver great guest service. They set goals, assign work, and motivate team members by providing timely feedback. The role supports the Restaurant Manager in meeting operational goals and helps oversee food safety, inventory, cash management, safety, security, and profitability policies and processes throughout the shift. Shift Leaders also handle customer complaints, conflicts, and emergencies, make decisions to resolve issues, and communicate shift priorities and results to team members and the next Shift Leader.

Requirements

Must be at least 18 years old.
Basic computer skills.
Fluent in spoken and written English or the local language in which serving.
Previous leadership experience in retail, restaurant, hospitality, or a related customer-facing environment.
Proven experience managing daily store operations, including opening and closing procedures, cash handling, deposits, and maintaining operational controls.
Demonstrated ability to lead teams, drive performance, and deliver exceptional customer experience in a fast-paced environment.
Works well with others in a fast-paced team environment.
Punctual, honest, and positive attitude.
Willingness to learn and adapt to change.
Guest-focused.
Ability to assist with training.
Problem-solving ability.
Ability to motivate others.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Perform all responsibilities of restaurant team members.
Support the Restaurant Manager in meeting operational goals and executing them.
Ensure Brand standards are met throughout the shift, including preparation of food and beverages.
Communicate shift priorities, goals, and results to restaurant team members.
Complete shift deployment plans to ensure positions are adequately supported.
Coach team members throughout the shift and provide timely, constructive, clear feedback.
Delegate tasks and responsibilities to maintain smooth workflow and efficient use of resources.
Support the training of restaurant team members as needed.
Oversee franchisee safety, security, and profitability policies and processes throughout the shift.
Communicate with the next Shift Leader to help prepare them for their shift.
Ensure Food Safety standards are met.
Manage inventory throughout the shift.
Provide great guest service and coach team members to do the same.
Handle customer complaints, conflicts, and emergencies; make quick decisions to resolve issues and maintain a positive restaurant reputation.
Manage cash overages and shortages during the shift and ensure team members follow franchisee cash-management policies.
Monitor employee attendance, punctuality, and adherence to company policies.