Assistant Manager - 4380

Domino's Franchise•Manassas, VA

About The Position

The Assistant Manager assists with the daily oversight, coordination, and execution of store objectives related to sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness, and sanitation. The role helps oversee and manage the store in the General Manager’s absence and leads the team on duty. The Assistant Manager works hands-on in food preparation and customer service while coordinating deliveries and supporting efficient store operations.

Requirements

Ability to pass applicable company background checks.
Excellent written and verbal communication skills for interacting with management and customers and taking and processing orders.
Ability to multitask effectively.
Ability to work in a dynamic, fast-paced environment.
Ability to adjust to changing priorities.
Ability to enter orders using a computer keyboard or touchscreen.
Ability to take orders over the counter or by phone.
Ability to work independently and as part of a team.
Ability to add, subtract, multiply, and divide accurately and quickly, using a calculator if needed, and make correct monetary change.
Ability to lead the team on duty.

Responsibilities

Understand and follow company policies, procedures, standards, specifications, guidelines, and training initiatives to oversee and manage the store in the General Manager’s absence.
Ensure customers feel welcome and team members are responsive, courteous, friendly, and service-oriented.
Supervise food and product preparation and service to ensure compliance with brand standards for portioning, image, and service.
Assist team members with opening, closing, and preparation lists.
Work hands-on in food preparation and customer service and oversee the coordination of deliveries.
Support company and store objectives for sales, service, quality, facility appearance, sanitation, and cleanliness by training employees and fostering a positive, productive work environment.
Control cash by following cash-handling and reconciliation procedures.
Fill in where needed to maintain customer-service standards and efficient operations.
Assist with product management, verifying correct unit counts and condition and ensuring deliveries follow brand standards.
Identify labor or food costs and take specific actions to improve them.
Assist with scheduling labor based on anticipated business activity, ensuring positions are staffed as needed and labor-cost objectives are met.
Stay knowledgeable about human-resources policies.
Provide suggestions and recommendations to General and Regional Managers.
Maintain professional and technical knowledge by attending educational workshops and reviewing QSR-related publications.
Perform other duties as assigned.
Promote company policies and advocate for Team Washington.
Maintain proper attendance and appropriate workplace conduct.
Give and receive positive feedback and constructive criticism.
Communicate effectively with co-workers and serve as a resource for them.
Cross-train and learn how the role interacts with other departments.
Work with managers and management to solve problems and provide suggestions as needed.
Keep the work area clean and organized and take ownership of the surroundings.
Maintain appropriate confidentiality.