Assistant Manager

Belk•Sherman, TX

12d•Onsite

About The Position

The Assistant Manager drives store sales and profitability by leading a team of leaders and associates to deliver excellent customer service, achieve sales and key metric goals, and maintain operational excellence. The role develops associates in effective selling techniques, inbound and outbound delivery execution, inventory management, and store presentation. The Assistant Manager collaborates with other store leaders to optimize team performance and create memorable shopping experiences that build customer loyalty and satisfaction. This is an exempt position with monthly bonus eligibility.

Requirements

At least 3 years of retail leadership experience and a dedication to customer experience excellence.
Ability to apply analytics, experience, and judgment to make timely, effective business, people, and profitability decisions.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to develop others through mentorship, effective communication, and side-by-side coaching.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move throughout all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and to lift, carry, and move at least 50 pounds.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and key metrics.
Motivate the team to deliver positive customer experiences and drive sales through relationship-building, personalized service and product recommendations, and maintaining an appealing sales floor.
Lead back-of-house operations, including receiving and processing deliveries, preparing products for the sales floor, processing damages, completing outbound shipments, and supporting store fulfillment.
Coordinate the organization and maintenance of equipment, devices, communication boards, supplies, signage, fixtures, and other tools.
Direct and support front-of-house operations, including product placement, floor sets, replenishment, facilities maintenance, pricing, promotional sets, audits, and customer service.
Participate in weekly leadership workload planning meetings and ensure tasks are prepared, planned, scheduled, and aligned with company priorities and processes.
Use company systems, planning tools, and reporting to assess forecasted receipts and labor needs, and align associate schedules with business needs and traffic plans.
Build team knowledge of selling, merchandising, operations, and omni processes and procedures, and model excellence, teamwork, and results-oriented behaviors.
Set and communicate team priorities and expectations; review associate performance, coach associates, and support their ongoing development.
Improve team retention and engagement through recognition, celebration of achievements, and communication of upcoming activities; foster a positive and inclusive store culture.
Support timely recruitment and interviewing, facilitate career development conversations, and build a ready-now bench of store talent.
Oversee associate onboarding and ensure structured onboarding is completed.
Manage shortage control and inventory accuracy, and ensure compliance with asset protection, product protection, safety, and security standards.