Shift Leader

Dunkin (Quality Brand Group) • Chandler, TX

3d

About The Position

Shift Leaders manage the people and processes needed to deliver a friendly guest experience during their assigned shift. They oversee product preparation according to operational and quality standards and manage the store team’s service. They provide leadership, direction, and coaching to Crew Members by assigning positions, setting expectations, motivating team members, and giving timely feedback.

The position supports daily restaurant operations, including guest service, team deployment and performance, training, food quality, cleanliness, safety, and cost controls. The role is with Quality Brand Group LLC, a Dunkin’ franchisee operating locations in Arizona, Colorado, Florida, Nevada, and Texas.

Requirements

• Must be able to fluently speak and read English.
• Math and writing skills.
• Guest focus, including anticipating and understanding guest needs and exceeding expectations.
• Passion for results, including setting compelling targets and delivering on commitments.
• Problem-solving and decision-making skills, using analysis, experience, and judgment.
• Ability to build effective teams and place people where they can make decisions and succeed together.
• Physical and mental capability to learn to operate standard restaurant equipment; minimum age requirements may apply.
• Ability to lift 30 to 50 pounds.
• Ability to push, pull, stretch, and continuously use fingers and wrists bilaterally.

Nice To Haves

• Restaurant, retail, or supervisory experience is preferred.

Responsibilities

• Arrive on time to prepare for scheduled shifts and follow store communication guidelines.
• Treat team members and guests with respect and dignity.
• Communicate responsibilities, provide feedback, and recognize team achievements during each shift.
• Deploy team members to meet guest needs and service standards; assign positions and set shift expectations.
• Support Crew Member training as directed by the General Manager or Assistant Manager.
• Communicate goals, hold team members accountable, motivate them, and promote urgency in guest service and problem resolution.
• Reinforce operational systems, tools, procedures, and standards, and take steps to correct deficiencies.
• Monitor team performance and ensure quality, service, cleanliness, marketing, food safety, and restaurant safety and security standards are met.
• Follow systems and processes to control labor costs, food costs, and cash.
• Report equipment issues, provide Crew Member performance feedback, and discuss restaurant opportunities with the General Manager.
• Comply with restaurant, brand, and franchisee policies; respond constructively to coaching and feedback and continue learning.
• Prioritize guest satisfaction, respond to guest needs, and resolve problems promptly.
• Prepare and serve quality food and beverages according to brand and franchisee standards and training.
• Follow safety, food safety, sanitation, and applicable legal requirements.
• Maintain a clean and neat work environment, stock supplies, remove trash and cardboard, and clean guest areas and restrooms as directed.
• Follow the required uniform standards: hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.
• Learn and execute multiple tasks and remain accountable for assigned shift responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed