Shift Leader

Bagel Brands•Fridley, MN

5d•$13 - $21•Onsite

About The Position

The Shift Leader is responsible for the overall leadership and direction of the coffeehouse in partnership with the General Manager or Assistant General Manager. During each shift, the Shift Leader ensures the team understands brand standards, expectations, products, cleanliness, new directives, and Guest connections. The role includes serving as Manager on Duty, maintaining an engaging and inclusive team environment, and ensuring the coffeehouse operates safely and effectively.

Requirements

At least 6 months of experience in a leadership role, or appropriate training and approval to take on Shift Leader responsibilities.
Must be at least 18 years of age.
Maintain flexible availability; may be required to work different days, times, or shifts as business and operational needs change.

Nice To Haves

High school diploma or GED equivalent.

Responsibilities

Demonstrate mastery of every Team Member responsibility with confidence, enthusiasm, and excellence.
Lead shifts with a commitment to keeping the team engaged, maintaining positive energy, and keeping operations on track.
Optimize product sales, manage waste, and maintain an inviting, well-executed coffeehouse environment.
Understand the day's deployment and assigned roles, and communicate clearly on the floor.
Anticipate team needs and competing priorities, then delegate objectives and tasks accordingly.
Take ownership of the current shift and provide a smooth hand-off to the next shift.
Ensure the team follows standard operating procedures and Caribou standards for quality, cash handling, store safety, and security.
Coach and train team members during shifts on role responsibilities, product knowledge, promotions, and recipe preparation, including guest-request adjustments.
Complete administrative tasks accurately and on time, including bank deposits, inventory, and product orders.
Develop Team Members through in-the-moment coaching and feedback.
Bring Caribou's Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Make decisions as Manager on Duty and remain resilient and calm under pressure.
Build an inclusive culture, lead with humility, curiosity, and heart, and take ownership of personal growth and impact on others.
Train new team members on role responsibilities, product knowledge, and promotional items.
Arrive on time for scheduled shifts, prepared to contribute to the team's success.