Shift Leader (In Training)

City Barbeque•Blue Ash, OH

19h

About The Position

City Barbeque is seeking a strong teammate with potential to advance to Shift Leader. After learning all teammate stations and areas, Shift Leaders can perform and train all joint teammate duties and supervise teammates during day-to-day shift operations. They help ensure guests receive great service and quality products while modeling standards and behaviors consistent with the company’s values and culture. Advancement to shift leader may be possible within 60–90 days, contingent on meeting the position criteria. The role includes training across front-of-house positions—cashier, counter server, expo, curbside, and guest services—and back-of-house positions, including preparing and smoking meats, line cooking and meat cutting, preparing sides and desserts from scratch, dishwashing, and utility work. City Barbeque describes its culture as team-oriented, focused on hospitality, growth, and work-life balance. The posting lists teammate pay and benefits that may change upon becoming a Shift Leader.

Requirements

2–3 years of customer-service experience in a restaurant environment.
1–2 years of previous leadership, supervisory, or management experience in a restaurant environment.
Act with integrity and honesty.
Exercise situational leadership successfully.
Resolve conflict professionally.
Demonstrate effective oral communication skills.
Collaborate well with others.
Effectively build teams.
Lead with positivity and appreciation.

Responsibilities

Maintain regular and consistent attendance and punctuality.
Deliver backyard hospitality by anticipating guest needs and maintaining overall store flow.
Delegate tasks fairly so teammates can maintain the guest experience.
Remain calm during high-volume periods or unusual events and keep store operations to standard.
Organize assigned opening and closing duties, ensuring food-safety systems are followed and workstations are clean and safe.
Follow cash-management and register policies, including cash handling, safety, and security, and ensure shift teammates follow proper practices.
Emphasize safety and security standards and train teammates in appropriate responses to unsafe situations.
Assist with training new teammates by positively reinforcing successful performance.
Communicate regularly with the General Manager about teammate performance and store production goals.
Provide clear, specific, timely, and respectful coaching and feedback to create a positive learning environment and improve performance.
Learn and perform front-of-house duties, including cashiering, counter service, expo, curbside, and guest services.
Learn and perform back-of-house duties, including smoking and preparing meats, line cooking, meat cutting, preparing sides and desserts, dishwashing, and utility work.
Perform and train all duties of joint teammates and supervise teammates during shifts.

Benefits

Opportunities for raises through reviews twice a year.
Bi-weekly pay or daily-pay options.
Up to $2,400 per year in free BBQ.
25% off-the-clock discount.
Free uniforms and slip-resistant shoes.
Vacation pay.
Holiday pay for four holidays at time-and-a-half.
401(k) match up to 4% of salary.
Annual scholarship opportunity of up to $3,000 per year.
Flexible scheduling.
Medical, dental, and vision insurance after 60 days.
Paid basic life insurance.
Voluntary life insurance.
Short-term disability.
Bereavement pay.
Healthcare benefits and programs, including accident and hospital insurance and Health Savings Accounts.
Purchasing Power Credit alternative.
Access to City Cares teammate assistance fund for qualifying hardship or disaster.
Access to counseling and community resources through the Employee Assistance Plan for eligible teammates.
Advancement opportunities.
Work-life balance focus.
Free food.