Shift Leader - Tulsa ($20-$23)
About The Position
Velvet Taco is hiring a Shift Leader in Tulsa, Oklahoma. The Shift Leader manages hourly team members and interacts with guests in a friendly, professional, and responsive manner. The role executes daily opening, mid-shift, and closing duties according to Velvet Taco procedures and recipe guidelines, handles guest concerns, and supports a positive guest experience. The Shift Leader also oversees shift cash handling and deposits, supports inventory, coordinates daily prep, and maintains food safety, cleanliness, and a safe environment for team members and guests. The position requires working across culinary, hospitality, and guest-interaction areas in a fast-paced restaurant environment. Velvet Taco describes itself as a chef-driven, fast-casual taco concept using fresh ingredients and scratch-made food. The company celebrates individuality and is an equal opportunity employer.
Requirements
- Must be at least 21 years old.
- Two years of experience as a Shift Leader or Supervisor in a restaurant environment.
- Ability to work nights, weekends, and holidays depending on restaurant needs.
- Ability to handle stressful situations with compassion, composure, and professionalism.
- Food Handler's Certification and comfort working around food.
- Alcoholic Beverage Service Certification and compliance with applicable regulations.
- Strong attention to detail and organizational skills, with the ability to manage multiple priorities.
- Demonstrated ability to lead and develop teams to drive awareness and sales.
- Collaborative leadership skills and ability to establish and maintain effective relationships.
- Ability to stand for prolonged periods and kneel occasionally to reach low storage and refrigeration.
- Ability to lift up to 25 pounds regularly.
- Close, distance, and peripheral vision.
- Dexterity to handle tongs, pots and pans, and other equipment.
Responsibilities
- Manage hourly team members and interact with guests in a friendly, professional, and responsive way.
- Perform opening, mid-shift, and closing duties according to company procedures and recipe guidelines.
- Handle guest concerns and guide guests toward positive resolutions.
- Handle cash, set up POS drawers, perform comps and voids, and manage shift deposits.
- Lead and motivate team members to follow procedures, work with urgency, and provide a positive guest experience.
- De-escalate issues between team members and ensure everyone feels heard.
- Support management with inventory processes.
- Maintain food safety by performing line checks, checking storage and expiration dates for prepped food, and keeping the restaurant clean and orderly.
- Manage the daily prep list and sign off on prepped items to ensure they meet specifications and flavor profiles.
- Promote a safe environment by enforcing cut-glove use, keeping floors clean and dry, and removing obstacles from work and dining areas.
- Communicate and deliver a friendly, welcoming, exceptional guest experience.
- Embrace feedback, learn, and take accountability for actions.
- Manage time effectively in a fast-paced environment.
- Work across the restaurant's culinary, hospitality, and guest-interaction areas.
Benefits
- Paid time off accrued starting with the first paycheck.
- Health benefits offered to full-time and part-time team members.
- Commuter benefits.
- Laid-back uniform and company swag.
- Free tacos.
- The CEO will pay for a Velvet Taco tattoo, if the employee chooses to get one.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
