Shift Leader

Papa Johns•Smyrna, GA

About The Position

The Shift Leader supervises shifts and/or work areas in a Papa John’s restaurant to ensure high-quality products and customer service, while supporting restaurant profitability. The role manages day-to-day operations and ensures the execution of company policies, procedures, programs, and systems, along with compliance with applicable federal, state, and local laws and ethical business practices. The Shift Leader performs assigned station duties, maintains product quality and customer service standards, supports shift coverage, and addresses problems as they arise. The role also contributes to profit goals through cash management, inventory oversight, and accurate use of the FOCUS System.

Responsibilities

Follow station guidelines and techniques, including dough management, accuracy, and proper portioning.
Perform assigned workstation duties, prepare quality products according to procedures, and maintain established product holding times.
Contribute to achieving the company’s product goal.
Meet customer needs and expectations, minimize complaints, and respond appropriately to customer concerns.
Follow team member handbook policies and procedures, including those covering image, attendance, safety, and security.
Exemplify the company’s Core Values, maintain a positive attitude, work well with others, and adapt to change.
Ensure adequate shift coverage for the restaurant.
Provide immediate feedback and correct problems when identified.
Maintain product quality, customer service, and performance standards, including MCE readiness, food and labor costs, and restaurant cleanliness.
Follow shift-management policies and procedures.
Contribute to profit goals by operating within company guidelines and target goals, using the FOCUS System accurately.
Execute cash management duties.
Assist in maintaining adequate inventory levels using company systems and guidelines to minimize loss.