Shift Leader 722

WhiteWater Express Car Wash • Pinckney, MI

3d • $15 - $17

About The Position

At WhiteWater Express, Shift Leaders are part of a team-oriented company that values respect, communication, personal growth, and leadership. The Shift Leader assists with oversight of each shift, ensuring team members understand and can perform their daily duties. The role also supports management with incident reports and equipment maintenance, repairs, and reporting.

Requirements

• Strong team player with leadership abilities to guide and support colleagues.
• Comfortable working outdoors in all weather conditions, including evenings and weekends.
• Able to lift up to 50 pounds and stand or move for extended periods.
• Detail-oriented, with a focus on high-quality service and safety standards.
• Able to foster a welcoming, fun, customer-focused environment that supports business and team success.
• Adhere to safety protocols, including proper chemical handling per safety guidelines.
• Must successfully pass a background check.

Responsibilities

• Foster a team-oriented environment where employees feel empowered to take initiative and lead.
• Support team growth and leadership development while cultivating a positive, customer-focused workplace.
• Address and resolve concerns, including completing incident reports, to support a seamless customer experience.
• Monitor and adjust equipment, wash package functions, and tunnel performance to optimize efficiency.
• Uphold company policies, enforce safety protocols, and ensure employees complete required safety training.
• Provide customers with information about wash products, packages, wash books, and membership plans.
• Assist customers with membership account updates and issue resolution.
• Oversee store opening and closing procedures and ensure tasks are completed correctly.
• Learn car wash chemistry and product interactions and understand their impact on wash quality.
• Identify and resolve wash quality issues caused by chemical imbalances or other factors.
• Communicate improvement opportunities for the location, team, and company to management.
• Administer customer feedback surveys during each shift to maintain service standards.
• Assist management with equipment maintenance, repairs, and reporting.

Benefits

• Competitive compensation with base pay and bonus potential
• Medical, dental, and vision benefits
• Paid time off
• Company-paid holidays
• 401(k) retirement plan with company match
• Company-paid life insurance
• Pathways to advancement
• Free weekly car washes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed