Sales Advocate FT - PA 722
About The Position
Talk4less Wireless, an authorized Cricket Wireless dealer, is seeking an ambitious, goal-oriented sales representative who emphasizes customer service and retention. Sales Advocates help bring the AT&T brand to life by serving customers, selling wireless products, and supporting store operations. The company values motivated, competitive, honest, and coachable team members who are willing to learn and contribute to the business. This role involves selling no-contract wireless phones, service plans, and accessories in a fast-paced environment; delivering outstanding service to retain and gain customers; and participating in outside sales events or promotions. Sales Advocates also help maintain store operations, learn current promotions and policies, and work with peers and store leaders to serve customers and resolve issues. The position requires flexible hours, including weekends and holidays, and work at various locations.
Requirements
- High school diploma, GED, or equivalent experience.
- One year of retail sales or customer service experience.
- Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, Point-of-Sale systems, and cash handling.
Nice To Haves
- Wireless sales experience, including experience with AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, or Cricket.
- Management experience, preferred for advancement into store management or ownership.
Responsibilities
- Greet customers in a friendly and timely manner and create a positive work environment.
- Learn and stay informed about promotions, price changes, and policy updates.
- Complete administrative and operational tasks, including filing paperwork and communicating with management to resolve issues.
- Maintain store cleanliness, stock accessories, and keep displays current and compliant with corporate standards.
- Manage time effectively, arrive on time, prepare the store to open, close the store properly, and secure sensitive items.
- Connect with customers as a customer advocate and provide a positive service experience.
- Work alongside peers and store leaders, sharing and learning best practices while serving customers and resolving issues.
- Balance customer experience with performance goals.
- Sell no-contract wireless phones, service plans, and accessories.
- Deliver outstanding service with the aim of retaining and gaining customers.
- Participate in outside sales events or promotions.
- Work flexible hours, including weekends and holidays, at various locations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
