Sales Advocate FT - PA 516 (32631)
About The Position
Talk4less Wireless, an authorized Cricket Wireless Dealer, is seeking an ambitious, goal-oriented and customer-focused Sales Advocate. The role focuses on selling wireless phones, service plans and accessories while delivering strong customer service and retaining and gaining customers. Candidates should be motivated, competitive, honest, confident, coachable and willing to work in a fast-paced sales environment. The company emphasizes marketing, its sales process and customer service engagement, and welcomes additional talents that can benefit the business. The position also involves learning current promotions, pricing and policies; handling administrative and operational tasks; maintaining store cleanliness and displays; and completing opening and closing routines. The Sales Advocate works with peers and store leaders to serve customers, resolve issues and balance customer experience with performance goals. Outside sales events or promotions may be part of the role, and work may take place at various locations.
Requirements
- High school diploma/GED or equivalent experience.
- One year of retail sales or customer service experience.
- Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, point-of-sale systems and cash handling.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders and learn and share best practices.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Wireless sales experience, including with AT&T, Verizon, Sprint, T-Mobile, Boost Mobile or Cricket.
- Management experience for advancement into store management or ownership.
Responsibilities
- Greet customers promptly and in a friendly manner, creating a positive work environment.
- Learn and stay informed about promotions, price changes and policy updates.
- Complete administrative and operational tasks, including filing paperwork and communicating with management to resolve issues.
- Maintain store cleanliness, stock accessories, and keep displays current and compliant with corporate standards.
- Arrive on time, prepare the store to open, close it properly and secure sensitive items.
- Connect with customers as a customer advocate and provide service in a positive, engaging manner.
- Work with peers and store leaders, sharing best practices and resolving customer issues.
- Balance customer experience with performance goals.
- Sell no-contract wireless phones, service plans and accessories.
- Deliver outstanding service to retain and gain customers.
- Participate in outside sales events or promotions.
- Work flexible hours, including weekends and holidays, and at various locations.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
