Sales Advocate FT - DFW 203
About The Position
Talk4less Wireless, an authorized Cricket Wireless Dealer, is seeking an ambitious, goal-oriented sales representative who prioritizes customer service and retention. The company emphasizes marketing, its sales process, and customer service engagement, and looks for team members who are coachable and willing to do the job. Additional talents may be applied to the business and could earn extra incentives. The Sales Advocate sells no-contract wireless phones, service plans, and accessories in a fast-paced retail environment. The role provides friendly customer service, helps customers find resolutions, learns about promotions and policy changes, supports store operations, and participates in outside sales events. Employees may work flexible hours, weekends, holidays, and at various locations.
Requirements
- High school diploma/GED or equivalent experience.
- One year of retail sales or customer service experience.
- Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, point-of-sale systems, and cash handling.
- Ability to work flexible hours, weekends, and holidays at various locations.
Nice To Haves
- Wireless sales experience is preferred but not required.
- Management experience is preferred for advancement into store management or ownership, but is not required.
- A coachable, goal-oriented, passionate, tenacious, assertive, confident, motivated, competitive, and honest approach to sales and customer service.
Responsibilities
- Greet customers in a friendly and timely manner and create a positive work environment.
- Learn new promotions, price changes, and policy updates.
- Complete administrative and operational tasks, including filing paperwork and communicating with management to resolve issues.
- Maintain store cleanliness, stock accessories, and keep displays current and compliant with corporate standards.
- Manage time effectively, arrive on time, prepare the store for opening, close the store properly, and secure sensitive items.
- Connect with customers as a passionate advocate and provide customer service focused on retention.
- Sell no-contract wireless phones, service plans, and accessories.
- Deliver outstanding service to retain existing customers and gain new customers.
- Participate in outside sales events or promotions.
- Work alongside peers and store leaders, sharing and learning best practices while serving customers and resolving issues.
- Balance customer experience with performance goals.
- Work flexible hours, weekends, holidays, and at various locations.
Benefits
- Base pay plus commission; extra incentives may be earned for additional talents applied to the business.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
