Sales Advocate FT - DFW 179

Cricket Wireless•Lancaster, TX

2d•$12 - $13•Onsite

About The Position

Talk4less Wireless, an authorized Cricket Wireless dealer, is seeking an ambitious, goal-oriented Sales Advocate to sell wireless phones, service plans, and accessories while delivering customer service that supports customer retention. The role involves working in a fast-paced retail sales environment, learning current promotions and policy updates, and contributing to store operations and a positive customer experience. Candidates should be coachable, motivated, confident, and willing to work collaboratively with peers and store leaders.

Requirements

High school diploma or GED, or equivalent experience.
One year of retail sales or customer service experience.
Proficiency with word processing, spreadsheets, and basic computer skills.
Troubleshooting skills.
Experience with Point-of-Sale systems and cash handling.
Customer-service orientation and a desire to connect with customers.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work collaboratively and be coached.

Nice To Haves

Wireless sales experience, including experience with AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, or Cricket.
Management experience, preferred for advancement into store management or ownership.

Responsibilities

Greet customers in a friendly and timely manner and create a positive work environment.
Learn and stay informed about promotions, price changes, and policy updates.
Complete administrative and operational tasks, including filing paperwork and communicating with management to resolve issues.
Maintain store cleanliness, stock accessories, and keep displays current and compliant with corporate standards.
Arrive on time, prepare the store to open, manage time effectively, close the store properly, and secure sensitive items.
Sell no-contract wireless phones, service plans, and accessories in a fast-paced environment.
Deliver outstanding customer service with the goal of retaining existing customers and gaining new ones.
Participate in outside sales events or promotions.
Work alongside peers and store leaders, sharing and learning best practices and resolving customer issues.
Balance customer experience with performance goals.
Work flexible hours, weekends, holidays, and at various locations.