Shift Leader #1927

FiveStar • Bowling Green, KY

5d

About The Position

The Shift Leader partners with the store management team to learn and assist with overall store operations during an assigned shift, including customer service, food service, and marketing. The role assists with training and directing customer service representatives in accordance with company policies and procedures while learning basic management duties. The Shift Leader also helps educate store employees and supports store operations, merchandising, inventory control, equipment condition, safety, robbery prevention, and food quality.

Requirements

• Professional appearance and a positive attitude.
• Must be at least 18 years old.
• Team player who is customer-focused, honest, hardworking, and has excellent attendance.
• Basic computer skills.
• Ability to work different shifts, including a.m., p.m., and overnight shifts, as well as weekends and holidays.
• Ability to perform daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, and lifting up to 55 pounds.
• Ability to work in cold indoor environments of 35 degrees or less and prepare food.
• Ability to work in varying seasonal weather conditions.

Responsibilities

• Learn and assist with overall store operations during an assigned shift, including customer service, food service, and marketing.
• Assist in training and directing customer service representatives in accordance with company policies and procedures.
• Be proficient in all customer service representative job responsibilities.
• Practice and promote the FiveStar treatment, including a friendly atmosphere, meeting customer needs, and suggestive selling.
• Partner with the FiveStar team to provide customer service according to company policies and procedures.
• Assist with timely and thorough training of customer service representatives.
• Help educate the store team about policies and communications.
• Assist the store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are followed.
• Partner with the store management team to ensure quality food operations.
• Follow up with store employees on communications, including emails, weekly and monthly specials, and companywide programs.
• Evaluate merchandising displays, pricing, and promotional signage.
• Educate store employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed